Front Desk Supervisor Position Available In Providence, Rhode Island

Salary Not Available
Position range in Rhode Island $55k

• $89k Per Year Front Desk Supervisor
  HHM

Occupation:

First-Line Supervisors of Office and Administrative Support Workers

Location:

Smithfield, RI

• 02917
  Positions available: 1
  Job #: 4235835

Source:

HHM Hotels | HospitalityOnline.com

Posted:

4/2/2025

Web Site:

www.hhmhotels.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. . Job Requirements and Properties Help for Job Requirements and Properties. .
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. . Job Description Help for Job Description. .

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Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager

• Front Office Manager
• Assistant General Manager Your Focus
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote Hersha Hospitality and brand-specific marketing programs.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Compute bills, collect payments, handle cash, and make change for guests.
• Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management. Your Background and Skills
• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience. Work Environment and Context
• Work schedule varies and may include working on all shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It Employer Research Help for Employer Information.

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