Front Desk Supervisor Position Available In Charleston, South Carolina

Front Desk Supervisor Residence Inn Downtown Charleston 90 Ripley Pointe Dr, Charleston, SC 29407 The Residence Inn & Suites Charleston Riverview is looking for a Front Desk Supervisor to join our team and lead the way in welcoming guests to the charm of Charleston! As Front Desk Supervisor, you will support the Front Office Manager by leading front desk operations and ensuring a smooth, friendly, and efficient check-in/check-out experience. You’ll serve as a role model for the front desk team and help resolve guest concerns with professionalism and care.

Responsibilities:

Greet and welcome guests in a warm and professional manner. Lead all front desk operations and ensure daily coverage of shifts Train, schedule, and support front desk associates Handle guest check-ins, check-outs, billing, and special requests Respond promptly to guest feedback and service recovery situations Ensure compliance with brand standards and hotel procedures Communicate effectively with housekeeping, engineering, and management teams Provide information about hotel services, amenities, and local attractions. Answer and direct phone calls with a courteous and helpful attitude. Assist guests with inquiries, requests, and concerns. Maintain a tidy and organized front desk area. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Qualifications:

Excellent customer service and communication skills. Ability to multitask and prioritize in a fast-paced environment. Attention to detail and strong organizational skills. Previous experience in a customer-facing role is a plus. Basic computer skills. 2+ years of front desk or customer service experience (hotel experience preferred) Leadership or supervisory experience strongly preferred Flexible availability, including nights, weekends, and holidays Familiarity with Marriott systems (FOSSE/MARSHA) is a plus

Benefits:

Comprehensive medical, dental, and vision insurance. Retirement savings plan with a 401K (4% match). Employee, Friends & Family Hotel Discounts with Auro Hotels, Hilton, and Marriott brands. Employer-provided and voluntary life insurance options. Generous paid time off program and paid holidays. Career development opportunities to enhance skills and advance within the company. Employee Wellness Program & Fitness Reimbursement ($100 Quarterly)

Educational Support:

Rama Scholarship Program:

Potential financial assistance for the college education of children of qualified associates. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.