General Manager Position Available In Charleston, South Carolina

Job Description:

Compensation TypeYearlyHighgate HotelsHighgate is a premier realestate investment and hospitality management company widelyrecognized as an innovator in the industry. Highgate is thedominant player in U.S. gateway markets including New York, Boston,Miami, San Francisco and Honolulu, with a rapidly expandingpresence in Europe, Latin America, and the Caribbean. Highgate’sportfolio of global properties represents an aggregate asset valueexceeding $20B and generates over $5B in cumulative revenues. Thecompany provides expert guidance through all stages of thehospitality property cycle, from planning and development throughrecapitalization or disposition. Highgate also has the creativityand bandwidth to develop bespoke hotel brands and utilizesindustry-leading proprietary revenue management tools that identifyand predict evolving market dynamics to drive out performance andmaximize asset value. With an executive team consisting of some ofthe industry’s most experienced hotel management leaders, thecompany is a trusted partner for top ownership groups and majorhotel brands. Highgate maintains corporate offices in London, NewYork, Dallas, and Seattle.

LocationLa Quinta Charleston -Riverview11 Ashley Pointe DriveCharleston, SC 29407OverviewTheGeneral Manager is responsible for continually focusing onachieving hotel profitability through revenue generation, costcontrol, guest satisfaction and developing employees, whilemaintaining the integrity of the hotel.

Responsibilities Tour the operating departments daily, making adjustments asneeded via department heads. Conduct weekly staff meetings, including weekly trainingsessions presented by managers and self using the steps toeffective training according to Highgate Hotel standards, and thereview of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programsin a timely fashion. Hold a monthly financial review with all department managers,M.I.D.’s and available supervisors. Ensure that all department heads maintain budgeted productivitylevels and Highgate Hotel standard checkbook accountingprocedures. Develop managers for future advancement through competencytraining and corporate sponsored training programs. In conjunction with the Director of Sales, conduct a daily HHBRmeeting focusing on the number of prospecting and existing accountcalls each person will make and the potential business results ofthese calls. Play a pivotal role in hotel sales efforts, including callingon top ten accounts, meeting clients, hosting luncheons andreceptions, and meeting with on-site contacts on a daily, weeklyand monthly basis. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development ofmanagement trainees. Adhere to all Highgate Hotel policies and procedures and trainnew managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process asrequired. Ensure that training in service standards is taking place ineach department using the steps to effective training according toHighgate Hotel standards, including compliance in all departmentsto Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment whichfocuses on the guest, through employee development andmotivation. Inspect rooms regularly (weekly at a minimum) with both theHousekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/Pprocess. Ensure that all appropriate information for financial documentsis received by the Corporate Office monthly, in compliance with themonthly accounting calendar. Ensure the cleanliness and maintenance of the physical propertythrough inspections and preventive maintenance programs withdepartment managers. Ensure that employees are at all times attentive, friendly,courteous and efficient in their interactions with guests, managersand all other employees. Forecast monthly the hotel’s financial position, by estimatingrevenues and line-by-line expenses. Analyze previous and projecteddata to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiringprocedures according to Highgate Hotel S.O.P.’s. Ensure that allmanagers are in compliance with the standards in their interviewingand hiring procedures for departmental staff. Interview all prospective final candidates for any vacantmanagement position within the hotel prior to any offer beingextended. Perform all Executive Committee members performance appraisalsaccording to Highgate Hotel S.O.P.’s, and ensure that managers arein compliance with the standards in their administration ofperformance appraisals to their staff. Motivate, coach, counsel and discipline all managementpersonnel according to Highgate Hotel S.O.P.’s and ensure thatmanagers are in compliance with the standards in theiradministration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President orRegional Director of Operations. Ensure that all employees receive fair and equitable treatmentaccording to Highgate Hotel S.O.P.’s. Meet clients on the property, including meeting contacts andpotential clients touring the property, to assist in the saleseffort. Be in the public areas during peak times, greeting guests andoffering assistance as needed. Ensure procedures for handling of the hotel safe specificallywith regard to security and monthly safe audits are followed andoccur. Ensure monthly credit meetings are conducted and take an activerole in the hotel credit and collection policies. Complete required corporate training modules, and becomecertified to train those as required. Ensure that all scheduled meetings take place on theproperty.

Qualifications At least 6 years progressive experience in a hotel or a relatedfield; or a 4-year college degree and at least 4 to 5 years ofrelated experience; or a 2-year college degree and at least 5 to 6years of related experience. Light work – Exerting up to 20 pounds of force occasionally,and/or up to 10 pounds of force frequently or constantly to lift,carry, push, pull, or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally andwritten, with all level of employees and guests in an attentive,friendly, courteous and service oriented manner. Must be effective at listening to, understanding, andclarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functionsto meet deadlines. Approach all encounters with guests and employees in anattentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate HotelStandards, as required by scheduling, which will vary according tothe needs of the hotel. Maintain high standards of personal appearance and grooming,which include wearing nametags. Comply with Highgate Hotel Standards and regulations toencourage safe and efficient hotel operations. Must be effective in handling problems, including anticipating,preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information,data, etc. from various sources to meet appropriateobjectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. #J-18808-Ljbffr