Overnight Front Office Manager – Villa Resort Position Available In Charleston, South Carolina

Overnight Front Office Manager – Villa Resort Kiawah Island Golf Resort – 3.8 Kiawah Island, SC Job Details Full-time $52,000 – $54,000 a year 14 hours ago Benefits Free parking Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Resort Mid-level Conflict management Organizational skills Front desk Computer skills Communication skills Hotel experience Hotel management

Full Job Description Position Summary:

The Overnight Front Office Manager is responsible for functioning as the Manager on Duty for the hotel on all shifts. The Overnight Front Office Manager will evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals, and ensure that the Front Desk and Concierge are properly staffed at all times. The Overnight Front Office Manager is also responsible for producing the Daily Line-Up packet to be distributed throughout the property each night.

Pay Rate:

The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

Qualifications:

College education preferred with preference in Hospitality studies At least one year of hotel management experience preferred with demonstrated successful systems implementation and oversight At least two years of front desk experience preferred, preferably with a four or five star/diamond hotel Ability to communicate clearly and effectively Excellent written and spoken communication skills High aptitude for computer programs Excellent organization habits Effective conflict resolution skills Professional and cooperative demeanor Positive and energetic attitude Thorough knowledge of hotel services and facilities Must be able to pass a background check.

Expectations & Responsibilities:

Ensure that sufficient staffing is present to meet the daily business demands. Handle all disciplinary counseling as needed according to KIGR policy. Give daily line-up to each employee that communicates business demands and anticipates accordingly. Demonstrate comprehensive knowledge of Resort Villas & Homes, services, and facilities, including personnel, features and hours of operation. Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities. Ensure staff’s knowledge of hotel services, features, and amenities. Monitor and ensure that departments perform their job functions to the hotel’s expected level of service Assist staff whenever necessary in performing all job functions. Conduct ongoing training with existing staff and ensure that new staff is certified as required. Accommodate all guest requests in an accurate and efficient manner. Coordinate all group requests and needs. Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations. Promptly and appropriately greet Resort guests and visitors. Maintain discretion and security for the hotel and guests. Monitor and maintain cleanliness and working conditions of department equipment and supplies. Prepare work orders for equipment repairs and distribute to Engineering. Monitor and maintain the condition of The Villa Lobby. Ensure that all pertinent information is documented in daily End of Shift emails. Payroll is documented and submitted accurately and promptly. Ensure payroll forecast are accurately completed and submitted timely. Conduct performance appraisals of designated staff as required. Successful completion of the training/certification process. Respond to security and emergency situations in accordance with established Resort Guidelines. Comply with procedures and requirements established in the Front Office Manual. Support Front Office Manager as necessary. All other duties, as assigned.

Essential Physical Requirements:

Must be able to lift minimum weight of 30 lbs. across short-medium distances. Must be able to stand for the entirety of shift while reaching, bending and stooping as needed. Must be able to work on site due to daily needs of the job requirements.

Perks & Benefits:

Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops Employee Meal Program Employee Trainings and Appreciation Events throughout the year Recognition Awards and Incentive Events, Peer to Peer Recognition Leadership & Career Development Bi-annual Wellness Fair Free Parking! Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay – available for Full Time employees after 60days of employment. 401k – available after 30 days of employment

Our Story:

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation. The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality. Join the

BEST, APPLY

NOW and Work in Paradise! The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to .