Hotel Assistant Front Office Manager Position Available In Greenville, South Carolina

Tallo's Job Summary: This job listing in Greenville - SC has been recently added. Tallo will add a summary here for this job shortly.

Company:
The Kessler Collection
Salary:
JobFull-timeOnsite

Job Description

Hotel Assistant Front Office Manager
Location
US-SC-Greenville
ID
2025-10140
Category Rooms Position Type Full-Time
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection’s captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we aremitted to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers in qualifying roles may enjoy a range of benefits, including:
Marriott Employee Discounts Worldwide
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Assistant Front Office Manager are to support the Front Office Manager by leading the team in executing guest service-related responsibilities in order to create an exceptional experience for our guests. The incumbent is responsible for providing hospitable service involving all guest interactions, anticipating their needs, solving problems, and coaching and training staff to exceed our guests’ expectations. They are to provide inspiring and strategic leadership while directing the activities of the Front Office in support of the mission, core values, standards, and goals established by thepany.

CORE RESPONSIBILITIES

Oversee the operations of the Front Office department, ensuring the implementation and execution of KQA and BSA standards.
Provide hands-on training and continuous coaching to subordinates, supervising and directing the execution of service-related tasks to ensure the efficient and professional operation of the Front Office.
Foster Grand Performermitment to providing intuitive service and model desired service behaviors in all interactions with Guests and Grand Performers. Maintain the integrity of Company proprietary information and protect Company assets
Maintain the integrity of our guests’ privacy, including confidentiality of personal information, as well as key control
Understand and follow laws and regulations
Maintainplete knowledge and ensurepliance withpany policies and standard operating procedures.
Plan andanize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor oues
Take ownership and solve problems. Provide guidance and support, empowering subordinates to solve problems and resolve guest issues Perform all Front Office related tasks to Company standards
Have a thorough knowledge of the product, including room types, amenities, services, and brand standards
Conduct effective daily stand

  • up meetings
    Provide ongoing recognition per the Company recognition program
    Maintain a safe work environment.

Report accidents, injuries, and unsafe conditions
Work closely with Front Office Manager, direct reports, and other departmental managers to identify and resolve operational issues
Have a valid driver’s license and good driving record (for properties that provide valet service)
Attend required training and meetings.
Review GSS scores,ment cards, guest satisfaction results, and other data
All other duties as assigned, planned or un-planned

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Strategic business leader

  • Works strategically to devise plans in alignment withanizational goals.
    Cultivates engagement
  • Builds loyalty to thepany and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
    Generates alignment
  • Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
    Leads with courage
  • Provides a culture of accountability.
    Execution of plans
  • Utilizes our systems, tools, and resources to aplish results and achieve goals
    Advanced level of written, verbal, and interpersonalmunication skills.

Ability to implement and uphold service standards
Ability to prioritize andanize work assignments
Ability to work well in stressful, high-pressure situations
Comprehensive knowledge of a safe work environment

MINIMUM QUALIFICATIONS

High school diploma or General Education Degree

  • required
    2+ years of relevant work experience in similar scope and title
  • required
    Experience within luxury brand/markets
  • required
    Experience with Opera
  • preferred
SUPERVISORY RESPONSIBILITIES

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience.
Must befortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
Push, pull, and lift up to 50lbs on a weekly basis.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

Other jobs in Greenville

Other jobs in South Carolina

Start charting your path today.

Connect with real educational and career-related opportunities.

Get Started