Front of House Manager Position Available In Sevier, Tennessee

Front of House Manager Mountain of Entertainment Theater 2135 Parkway, Pigeon Forge, TN 37863

Location :

Mountain of Entertainment Theater 2135 Parkway Pigeon Forge

TN, 37863

Type:

Front of House Manager Salary:

Competitive, DOE About Us:

Mountain of Entertainment Theater is a Christian-run company dedicated to delivering a fun, friendly, and family-oriented experience through world-class live theater productions. Located in Pigeon Forge, TN we are a premier destination for live performances that uplift and inspire.

Our Mission:

We strive to be the leader in our industry by producing top-quality shows that create an atmosphere where guests, cast, and employees alike all share a sense of kinship and down-home good-heartedness towards each other. We provide a fun, friendly, family-oriented experience for our guests that starts the moment they walk through the doors and continues, in the form of memories, long after they have left. All while sharing our faith in the Lord Jesus Christ, not only in each show we create and perform, but through our words, and more importantly, the example we set by how we live our lives.

Job Summary:

The Front of House Manager will oversee all front-of-house operations, ensuring seamless guest experiences that align with our mission and values. This role involves leading a team of ushers, box office staff, and concession personnel with warmth and integrity, while maintaining the highest standards of customer service and operational excellence. The ideal Front of House Manager for Mountain of Entertainment Theater is a servant-hearted leader who embodies our Christian values and leads by example. They understand that the expectations they set for their team are the same standards they uphold themselves. Whether it’s assisting with guest seating, supporting the box office during a rush, or helping the team prepare for a show, this manager is the first to jump in with enthusiasm and a positive attitude. Their hands-on approach fosters a culture of teamwork, mutual respect, and shared commitment to creating a welcoming, faith-filled experience for every guest.

Key Responsibilities:

• Manage daily front-of-house operations, including staff scheduling, training, and performance evaluations.
• Ensure exceptional guest experiences by overseeing ticketing, seating, concessions, and customer service, reflecting our commitment to kinship and good-heartedness.
• Address guest inquiries and resolve issues promptly and professionally, embodying our faith-driven values.
• Collaborate with production and back-of-house teams to ensure smooth coordination with Tour Groups and guest during performances and events.
• Monitor and manage FOH budgets, including labor costs, concession inventory, and ticket sales reconciliation.
• Uphold safety, accessibility, and cleanliness standards in compliance with local regulations and theater policies.
• Develop strategies to enhance guest satisfaction and loyalty, such as special promotions or family-oriented experiences.
• Recruit, hire, and train FOH staff, fostering a Christ-centered, inclusive team culture.
• Oversee box office operations, including ticket sales, refunds, and Groups CRM systems.
• Support marketing efforts by providing insights on guest feedback and attendance trends, ensuring alignment with our mission.

Qualifications:

• 3+ years of experience in hospitality, theater, or event management, with at least 2 years in a leadership role.
• Proven ability to deliver outstanding customer service and manage high-volume guest interactions.
• Strong leadership skills with experience managing teams of 10+ staff members.
• Excellent communication and problem-solving skills, with a calm demeanor under pressure.
• Familiarity with ticketing systems a plus
• Knowledge of safety regulations, ADA compliance, and crowd management.
• Someone who loves the Lord with a passion for sharing faith through actions and leadership in alignment with our mission.
• Enthusiasm for the performing arts and creating memorable, family-oriented guest experiences.
• Flexibility to work evenings, weekends, and holiday

Job Type:

Full-time Pay:

$37,440.00

• $49,296.

00 per year

Benefits:

Employee discount Flexible schedule Paid time off Paid training

Shift:

10 hour shift 8 hour shift Day shift Evening shift Morning shift Night shift Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Pigeon Forge, TN 37863 (Required) Ability to

Relocate:

Pigeon Forge, TN 37863: Relocate before starting work (Required)

Work Location:

In person