Guest Service Manager – Holiday Inn & Suites – Pigeon Forge Position Available In Sevier, Tennessee

Guest Service Manager – Holiday Inn & Suites – Pigeon Forge 1.0 1.0 out of 5 stars 100 East Main Street, Sevierville, TN 37862 General Responsibilities Optimize and maximize Guest and Associate experience. Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality. Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction. Champion of the hotel’s internal and external communications and record keeping. Primary Functions Revenue Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget. Profit Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce Mission’s procurement guidelines, and seek and implement cost saving strategies.

Quality Guest Service:

Ensure that the hotel meets/exceeds Mission and Brand standards for guest satisfaction.

Training:

Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to Mission’s training guidelines and policies. Sales & Marketing Provide leadership support and direction to the sales team, take an active role in the preparation and implementation of the hotel’s annual Marketing plan, make sales calls to Key accounts, and capitalize on all revenue opportunities. Community Involvement Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.

Leadership Leading:

Motivate, coach and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.

Work Ethic:

Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Mission’s Standard Operating Procedures. College or higher-level education 3 years Hotel operations experience with a minimum of 2 years at the management level. Must be strong leader, self-motivator, team builder and willing to work 50+ hours per week (minimum 5 days per week). Benefits Health Insurance – 50% paid by employer Discounted Vision and Dental Insurance Discounted Hotel Rooms Paid Time off / Vacation Pay Sick Pay At AATMOS, we value our employees and offer a range of benefits including competitive pay, opportunities for career advancement, and a positive work environment. Join our team of dedicated professionals committed to providing outstanding guest experiences.

Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.