Front Desk Supervisor – Courtyard by Marriott Position Available In Shelby, Tennessee
Tallo's Job Summary: Courtyard by Marriott in Germantown, TN is hiring a Front Desk Supervisor to ensure exceptional guest check-in and check-out experiences. Responsibilities include processing payments, answering inquiries, promoting hotel services, resolving guest complaints, and maintaining financial records. This full-time position offers a pay range of $16.00 to $20.00 per hour, along with benefits such as employee discounts and paid time off.
Job Description
Front Desk Supervisor
- Courtyard by Marriott Courtyard by Marriott
- Germantown 7787 Wolf River Boulevard, Germantown, TN 38138 Courtyard by Marriott
- Germantown is seeking friendly, hospitable associates that are interested in more than a job; but looking for opportunities to shine and grow your career in the hospitality industry, We are currently seeking Front Desk Supervisor to give our guests an
EXCEPTIONAL
check-in and check-out experience.
Duties will include:
Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures.
Job Type:
Full-time Pay:
$16.00
- $20.
00 per hour
Benefits:
Employee discount Paid time off
Schedule:
8 hour shift Holidays Monday to Friday Overtime Weekends as needed Ability to
Commute:
Germantown, TN 38138 (Required)
Work Location:
In person
