Guest Service Manager Position Available In Shelby, Tennessee

Guest Service Manager Hospitality Management – 3.7 Memphis, TN Job Details Full-time $13.19 – $14.91 an hour 16 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Operating systems Mid-level Driver’s License Hotel experience Time management Hospitality management Full Job Description Job Overview We are seeking a highly motivated and experienced Hotel Guest Service Manager to join our dynamic team. The successful candidate will play a vital role in supporting the hotel’s management team, focusing on revenue management, guest services, and overall hotel operations. If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

ESSENTIAL JOB FUNCTIONS

Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager Hotel Guest Service Manage with all hotel, administrative. Analyze and resolve work problems to achieve work-related goals Participate in all revenue management decisions and hold staff accountable for achieving revenue goals Ensure all Front Desk employees are adhering to rate and credit policies and procedures Knowledge of brand operating systems Assist with daily credit report; review the bucket, and all A/R accounts Maintain online ordering of food, housekeeping, maintenance supplies, etc. Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness Knowledge of all emergency procedures and how to act on them. Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs Report any unusual occurrences or requests to General Manager immediately

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

COMPETENCIES

Strong Leadership and Teamwork abilities Communication both verbal and written Computer software skills Time management and problem solving skills Self-motivated, well organized, and goal-oriented

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE 2-3

years of hotel experience, preferably in a supervisor role Hospitality degree, preferred

Job Type:

Full-time Pay:

$13.19 – $14.91 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Schedule:

Day shift Evening shift Holidays Morning shift Night shift Overnight shift Weekends as needed

Work Location:

In person