Hotel General Manager Position Available In Williamson, Tennessee

Hotel General Manager Halifax Hospitality Franklin, TN 37064 Halifax Hospitality is currently recruiting for the position of General Manager due to recent promotions. The General Manager is responsible for the day-to-day management of a hotel and its staff and is accountable for planning, organizing, and directing all hotel services, including front-of-house services, food and beverage service, maintenance and housekeeping. While taking a strategic view and planning ahead to maximize profits, the hotel general manager must also pay attention to details, setting an example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. Other responsibilities of a hotel general manager include performing regular checks to ensure consistently high quality of food and service throughout all aspects of the hotel’s hospitality services; managing budgets and financial plans; controlling expenditures; and dealing with customer complaints and comments. Duties and Responsibilities Business Development Stay current with industry trends Explore new business opportunities. Sales & Marketing Work closely with the Sales & Revenue Managers to develop revenue generating strategies for property. Identify new business leads, develop tailored sales approach, and actively pursue leads with Sales & Marketing team. Ensure sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals. Ensure ease and quality of guest booking with sales team. Team Management Create a cohesive and high-performance management team that continuously strives for positive results and improvement. Coach the management team by providing specific feedback and hold them accountable for performance. Create learning and development opportunities for team members. Create and effectively execute development plans for both direct reports based on their individual strengths, development needs, and career aspirations. Ensure that all managers are executing developmental action plans for their direct reports. Identify needs to strengthen property team. Actively support the staffing process. Ensure effective work processes, systems and teamwork are in place to maximize individual and overall hotel performance. Brand Champion Serve as a passionate brand advocate and ensures that the intent of the brand is reflected through the guest experience. Communicate a clear and consistent message regarding hotel and brand goals to employees, hotel leadership team, and owners. Serve as a role model by demonstrating exceptional work ethic and service delivery for all team members. Champion change. Inspire and motivate team to achieve “service excellence”. Financial Analysis Review business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction. Ensure property operates within budgetary guidelines to achieve profit margin goals. Human Resources Ensure all team members are treated fairly, and with respect. Build rapport with team members by fostering an environment of open communication (open door policy). Ensure pay and benefits are appropriate for labor market. Celebrate the success of team members. Works with HR to control team member turnover. Revenue Management Work with Revenue Manager to develop effective pricing strategies. Identify ways to grow occupancy, REVPAR and market share. Actively participate in all weekly Revenue meetings. Guest Relations Interact with guests on a frequent basis to obtain feedback about their experience. Utilize guest feedback to recognize outstanding team member service performance and improve service delivery. Emphasize and hold leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations. Anticipate the needs of large groups or high profile guests in order to deliver flawless service. Company/Brand Policies & Procedures Ensure property compliance with legal, safety, operations, labor, and brand product and service standards. Conduct routine quality assurance audits with specific departments. Hold management team accountable for performing audits on a regular basis. Conduct detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations. Ensure that team members are properly trained and are performing to meet company/brand standards. Job Requirements Marriott/Fosse Experience is required. Qualifications Two years Management experience preferred. Strong analytical and computer skills. Well organized, detail oriented and excellent follow up. Excellent communication skills both internally and externally. Ability to adapt to an ever changing environment. Must have a proven track record of motivating associates to meet and/or exceed goals and to provide the highest quality of service to our guests. Understanding of budgeting and forecasting, P&L analysis, and RevPar Demonstrate the ability to mentor and develop team members. Able to professionally handle progressive disciplinary action. Willingness to work flexible hours to include weekends, holidays and late nights. Maintain a professional appearance at all times. Able to multitask and work in a fast paced environment. •and any other job function deemed appropriate by corporate•

Job Type:

Full-time Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

10 hour shift Monday to Friday On call Weekends as needed

Work Location:

In person