Assistant Housekeeping Manager Position Available In Brevard, Florida

Assistant Housekeeping Manager Beachside Hotel and Suites

• 1.

0 Cocoa Beach, FL Job Details Full-time From $18 an hour 2 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer service English Mid-level Supervising experience Cleaning 2 years Hotel experience Full Job Description Summary The Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house attendant, public areacleaners and floor supervisors. This assists in the managing and directing of the day-to-day operations of all Housekeepingand laundryfunctions. Participates in and enforces quality assurance for Housekeeping Departmentand department cost control measures. Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
• Obtains list of vacantrooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• Experience with turn down service, special needs of VIPGuests, foreign dignitaries, etc. is helpful.
• Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the room assignment sheet and floor keys to room boys.
• Maintains clear and efficient communication and coordination with the Front Officeand other departments of the hotel.
• Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaningprojects and window cleaning as necessary.
• Schedules cleaning for lobbyarea, public restrooms, telephone areas, hallways, entrances, elevators.
• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
• Schedules cleaning of all meeting rooms after a completed function.
• Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
• Inventories cleaning supplies& linen stock to ensure adequate supplies.
• Investigates concerns regarding housekeeping service and equipment and takes corrective action.
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures.
• Ensures all meeting room functions are properly setup according to the requests indicated on the meeting room/event function sheets.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Prints all housekeeping related reports and traces from PMS.
• Assists in controlling expenses by the housekeeping department.
• Confirms all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintains high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and foundprocedures 4) laundry and 5) public area.
• Reviews outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Co-ordinates with vendors e.g.: Pest control, Laundry services and other outsource services.
• Attends to any guest complaints and takes service recovery measures if required.
• Reviews the housekeeping points on the guest feedback forms, takes actions on guest complaints, and also shares guest compliments with staff members.
• Submits requests for repair and periodic maintenance of cleaning equipment.
• Prepares store requisition, purchases other supplies and equipment, also monitors parstock on all housekeeping guest supplies and linens.
• Co-ordinates with front office and sends room discrepancylists.
• Selects staff, recruits, hires, and trains qualified housekeeping candidates.
• Attends training seminars to perfect housekeeping techniques and procedures and enhances supervisory skills.
• Records data concerning work assignments, personnel actions, and timecards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Orients and familiarizes new personnel with hotel facilities and operating hours.
• Controls all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
• Oversees any guest communications from housekeeping.
• Performs any other duties as assigned by management.

Qualifications 1. Hotel management diploma or equivalent. 2. Minimum 2 years of housekeeping experience in a supervisory capacity. 3. Should be able to work independently and with minimum supervision. 4. Excellent customer service skills. 5. Interpersonal skills. 6. Ability to read, write, and speak effectively in English in order to communicate with guests and team members. 7. Have a strong attention to details. 8. Must be able to multi-task. 9. Must be a team player. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear.

The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health.

• The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 50 pounds.
• The noise level in the work environment is usually moderate.

The Assistant Executive Housekeeper is responsible for supervising and coordinating activities of room attendants, house attendants, public areacleaners and floor supervisors. This role assists in the managing and directing of the day-to-day operations of all Housekeepingand laundrydepartments. Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
• Obtains list of vacantrooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the Room assignment sheet and floor keys to department.
• Maintains clear and efficient communication and coordination with the Front Officeand other departments of the hotel.
• Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
• Inventories cleaning supplies& linen stock to ensure adequate supplies.
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures.
• Performs other duties as assigned by management.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Day shift Holidays Monday to Friday Weekends as needed Ability to

Commute:

Cocoa Beach, FL 32931 (Preferred) Ability to

Relocate:

Cocoa Beach, FL 32931: Relocate before starting work (Preferred)

Work Location:

In person