Housekeeping Supervisor Position Available In Seminole, Florida

Housekeeping Supervisor Orlando Marriott Lake Mary

• 4.

0 Lake Mary, FL Job Details Full-time 1 day ago Benefits Health insurance 401(k) Vision insurance Life insurance Qualifications Bilingual Spanish Mid-level Supervising experience Accounting Cleaning 2 years Hotel experience Full Job Description

OVERALL RESPONSIBILITIES

The Housekeeping Supervisor is a key individual in achieving the goals and quality standards of the Housekeeping Department. The Housekeeping Supervisor must impact all elements of the department from standards of cleanliness and associate morale to budgetary goals and inter-departmental relations. As such, the Housekeeping Supervisor has responsibility for: 1. Primary operation of the Housekeeping Department on a day-to

• day basis.

2. Working with the DOS and Assistant Housekeeping Manager to be proficient in the administrative operation of applicable departments of responsibility, and for other special projects as may be requested. 3. Having a working knowledge of all housekeeping cleaning equipment and preventive maintenance programs for such machines. Responsible for training all associates on the proper usage and handling of cleaning equipment and chemicals. 4. General cleaning programs for the public areas and outlets of the Hotel under direct responsibility of the Housekeeping Department.

JOB REQUIREMENTS

Minimum 2 years experience in hotel services/housekeeping or demonstrated supervisory abilities. Professional Demeanor

• Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values. Communication
• Ability to communicate effectively with both associates and guests. Bilingual preferred (Spanish/English). Adaptability
• Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Minimum lifting of 50lbs. Pushing, pulling, bending, stooping, upward reaching. Some exposure to cleaning chemicals Prolonged periods of standing and/or walking.

RESPONSIBILITIES

Practice the Basics of Brilliant Hosting at all times Identify and receive agreement on how to maintain various methods and/or processes to achieve constructive communications: 1. Weekly meetings with the Director of Services 2. Regularly scheduled Supervisors meetings. 3. Productive and interesting monthly department meetings. 4. Proactive and up-to-date posting areas for memos, announcements, etc. 5. An efficient and effective inter-departmental meetings. 6. Preparation, approval by DOS and posting of weekly schedule by 12:00 noon on Thursdays. Implement and maintain controls and procedures to ensure that the highest standards of cleanliness and maintenance are achieved. 1. Weekly walk-around, documented inspections of guest rooms, public areas and support facilities with DOS and Assistant Housekeeping Manager. 2. Thorough Supervisor/Housekeeper training and review process. 3. Comprehensive

WORK ORDER PROGRAM TO ENSURE THAT

a. Work orders are written. b. Catalogued and followed-up. c. Follow-up with Engineering for a thank-you, or for a reason for lack of completion. Build and maintain an Associate Relations Program that will meet the associate needs and the company’s goals. 1. Establish and maintain a daily “Morning Meeting” to greet and update the staff and to inspect uniform cleanliness and compliance. 2. Develop and implement an incentive program to acknowledge a positive GSS and to recognize specific associates mentioned on guest comment forms. 3. Implement and maintain a system to recognize individual associate birthdays. 4. Identify and use an approved system for “on-call” status, requested time off and other special requests. Employ a personal administration system which is responsive, timely and fair. 1. Ensure all PAF’s for review are completed, presented and returned to Human Resources at least two weeks prior to the review date. 2. Ensure that coaching and counseling forms are completed on a timely and consistent basis, especially when the policies of the Hotel have been violated. Active involvement in the budgetary systems of the Department and Hotel. 1. Consistent preparation of weekly budget progress reports. 2. Participation in periodic inventories. 3. Controllable checkbook accounting. 4. Control/accounting of weekly overtime. 5. Participation in annual budgeting process.

OTHER ESSENTIAL FUNCTIONS

Ensure that assigned areas are properly cleaned daily. Work closely with and gain a working knowledge of Front Office, Accounting and necessary aspects of Food & Beverage and Engineering Departments. Consistently inspect assigned areas and turn in inspection reports. Ensure all reports are prepared completely and on time. Ensure effective and complete training is in use and all associates are well trained and re-trained as needed. Ensure that SOP’s are available, current and in effect. Ensure proper key controls are in effect. Keep Purchasing Manual up-to-date and only purchase approved items. Purchase Order/Receiving Log should be accurately maintained. Control overtime through proper scheduling and immediate response to problems. Review operating statements and critique unusual surpluses and shortages. Audit and approve schedules, wage projections, wage recaps and payroll. Ensure that all associates are hygienically clean with clean and complete uniforms. Review out-of-order rooms daily. Provide up-to-date job descriptions for all associates. Give immediate response to all Guest problems and correspondence. Ensure Lost & Found articles are stored properly and logs are maintained. Maintain division goals in relation to accident prevention, safety and fire prevention and Associate awareness. Work closely with Engineering Department to insure that the rooms and equipment preventive maintenance procedures are in effect and consistently carried out. Relieve the Main Linen Room Attendant as required. Must be able to work third shift from 23:00-7:00 whenever necessary, or as scheduled. Understand and actively participate in Environmental, Health & Safety responsibilities by following established Marriott policy, procedures, training and associate involvement activities. Perform other duties as assigned. Benefits 401k, Dental Insurance, Life Insurance, Medical Insurance, Vision Powered by

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