Housekeeping Manager Position Available In Fulton, Georgia

Job Description:

Situated in the epicenter of Midtown, Loews Atlanta Hotel iswalking distance to some of the best attractions in the city.

Welcome to Atlanta’s Most Vibrant Neighborhood. With spectacularviews, beautiful rooms and an ideal location – this property is amodern-age Southern charmer.

Job Specific Responsible for the smooth, efficient, cost effective operationof the Housekeeping Department including labor management,inventory control, and the development and maintenance of apositive and supportive work environment and inter/intradepartmental relationships Prepares daily work schedule to meet occupancy demands and roomturn Analyzes daily room turn and makes staff or proceduraladjustments as necessary Manages Housekeeping Rooms personnel Assumes duties of Assistant Director of Housekeeping inAssistant Director’s absence Ensures aggressive and priority cleaning of vacant dirty roomsduring tight turns Ensures rooms are punched vacant ready promptly and providesany other assistance as needed on guest floors Communicates and coordinates with Front Office operation Inspects/evaluates physical condition of the hotel daily forcleanliness and necessary repairs Ensures removal of Room Service trays from hallways andplacement in appropriate location in service landings Responsible for overseeing the activities of Housekeeping frontline Staff Greets and interacts with guests in an outstandingly friendlyand professional manner Works closely with Guest Services Manager to resolve all roomdiscrepancies before the end of each day Coordinates out-of-order rooms and room maintenance with GuestServices & Engineering Possesses full knowledge of all matters relating to the properadministration of the Housekeeping department Possesses full knowledge of the specific duties,responsibilities, and skills of each member of the Housekeepingdepartment, and performs in any capacity as needed Maintains close contact and ensures good communication withemployees Ensures that responsive and efficient repair services areprovided to satisfy guest requests Investigates guest complaints and takes correctivemeasures Encourages a positive attitude among employees and treatsguests and fellow employees with courtesy and respect Interviews and makes recommendations regarding hiring ofpersonnel Interviews and selects Housekeeping line level personnel Provides training for employees regarding OSHA regulations,department policies and procedures, operation of equipment, anddaily tasks Provides employee safety training to prevent accidents, complywith OSHA regulations, and ensure hotel life safety Sets agenda for guest awareness training Coaches, counsels, retrains personnel as needed in order toensure acceptable performance Responsible for projects assigned to second and third shiftemployees, as applicable Makes special work assignments in advance for special eventssuch as meetings, dinners, dances, etc. that may affect the lobbystaff, as required Coordinates departmental activities to coincide with otherhotel department requirements in order to maintain the overallcleanliness of the guestrooms, public areas, and other assignedareas of responsibility Coordinates repair of Housekeeping equipment, vacuums, buffers,carts, furniture, etc. Plans special lobby cleaning projects and ensures theircompletion, as applicable Coordinates lobby maintenance projects with Engineering, asapplicable Plans maintenance of lobby floors, as applicable Coordinates monthly accounting for all supplies requisitionedfrom other departments Attends staff meetings, Pre-Cons, Rooms Meetings and otherspecial meetings as required Sets agendas for Housekeeping meetings and runs meetingsregularly Schedules contract maintenance with outside vendors, asapplicable Evaluates housekeeping department employee performance Counsels employees regarding both positive and negative aspectsof their performance, including accidents and safetyviolations Ensures that lost and found items are turned into Security Keeps Director and Assistant Director informed of all matterssignificantly affecting the department Periodically inventories supplies and equipment Stays current with industry related technological improvementsgeared toward product improvement and increased efficiency Performs numerous responsibilities to meet time-sensitivedeadlines Concentrates on staff performance and customer needs,conducting situation analysis to make rapid decisions to ensureguest satisfaction Ensures that responsive and efficient uniform room and repairservices are provided, as applicable Prepares department purchase requisitions Conducts periodic storeroom inventories to ensure maintenanceof adequate par levels necessary to support forecasted operationalrequirements Communicates linen needs, monitors and reports consumption andpreservation programs Completes special projects related to housekeeping operationsas assigned by the Director of Housekeeping Establishes work routines and schedules which address the needsof the hotel and are flexible enough to respond to emergencysituations and fluctuations in occupancy Assists in the selection of employee uniforms and thedetermination of uniform purchase requirements, as applicable Attends required hotel meetings to keep abreast of in-houseactivities/promotions and upcoming events; maintains communicationwith other departments within the hotel Creates an environment which fosters excellent staff morale andstaff retention is a priority Administers Quality Assurance and Cyclical Programs Administers Incentive/Rewards/Recognition Programs Interacts with guests to solve problems and ensuresatisfaction Responsible for implementing control systems for keys, pagers,radios, etc. Responsible for efficient operation of HOSTAR System Ensures that Storeroom is kept well-stocked with all necessarysupplies, and ensures that all needed supplies are ordered insufficient time to prevent shortages Ensures that Housekeeping office and storeroom are kept neatand organized Responsible for the submission of all performance appraisalsfor assigned employees Other duties as assignedGeneral Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problemsand/or unusual matters of significance Is polite, friendly, and helpful to guests, management andfellow employees Executes emergency procedures in accordance with hotelstandards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment andwork area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with and enforces hotel uniform and groomingstandards