Inn Housekeeping Inspector – Full Time Position Available In Buncombe, North Carolina

locations
Biltmore Estate
time type
Full time
posted on
Posted 7 Days Ago
job requisition id

JR102067

Job Description
The Housekeeping Inspector assists management in supervising employees and inspecting work to ensure that the Inn on Biltmore Estate quality standards are met and exceeded on guest floors. Responsibilities include managing guest room status and standards on a daily basis. Associates will also maintain daily paperwork, and assist in the training and performance management with staff, and will cover duties of the housekeeping uniform attendant, room attendant, and public area as needed. The incumbent will also provide general support and assistance to the department, leadership, and company. Weekend availability is a requirement of this position.

Benefits include:

Access to Biltmore’s on-site health clinic, wellness programs, and health fairs for all employees
Year-round access to the estate gardens and grounds and 40% off estate retail & dining
Employer subsidized health, life, dental, vision, and short term/long-term disability insurance (for Full-Time positions)
Paid vacation, holidays, and SEL (for Full-Time positions)
Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
And much more!

Essential Job Duties:

1. Maintain room cleanliness standards on a daily basis, by generating daily staff room inspections and training associates according to results.
2. Manage and oversee clean and orderly hallways and storage areas.
3. Provide employees with the proper supplies needed to perform their duties.
4. Assist with training and evaluating of staff as assigned.
5. Work cohesively with co-workers as part of an effective team.
6. Provides final check of guest rooms before guest check-ins.
7. Hotsos any work orders to be processed for repairs.
8. Conduct and assist with associate disciplinary measures.
9. Supervises staff including proper communications, assuring teamwork, conflict resolution, productivity maintenance, and motivation.
10. Follow through and insure guest requests and satisfaction.
11. Strive to maintain personal, staff and guest safety and security at all times.
12. Perform duties of Housekeeping Services or Room Attendant as requested
13. Enforce and adhere to proper uniform and grooming standards among employees.
14. Supervises the proper use and storage of cleaning chemicals with the employee’s safety always in mind.
15. Dispatches duties to staff through radio, pager and personal communication.
16. Counsel and perform problem solving and coaching techniques with staff.
17. Assists and observes on-the-job training with new staff members and continues to focus on their development.

Additional Responsibilities:

1. Directly supervises Housekeeping line staff on a daily basis. 2. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 3. Responsibilities can include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
4. Perform and ensure proper weekly inventory of supplies are maintained.
5. Assists other staff members as needed or requested, to assure exceptional quality and service.
6. Maintains communications between other departments to assure guest requests and room readiness.
7. Maintain confidentiality of guest information and pertinent company information.
8. Performs any other tasks or projects as directed by Housekeeping Management to assure smooth departmental operations.

Qualifications:

1. A high school diploma (or GED).
2. A minimum of one (1) year related experience in a similar position in a full-service, upscale/luxury hotel or resort or other housekeeping environment. The preferred candidate will have two (2) years of experience of related housekeeping experience in a four or five star/diamond hotel.
3. Candidates must have strong interpersonal, communication (written and verbal) and motivational skills. Should have a focus on guest service and quality and inspire staff to do the same.
4. Superior attention to detail.
5. Must be able to handle a variety of guest service situations professionally in a manner consistent with company standards.
6. Ability to take initiative, creatively problem solve, and exercise good judgment.
7. Valid driver’s license required.
8. Demonstrated commitment to contributing to the delivery of world class guest service through providing clean and immaculate facilities for guest use. 9. Ability to safely operate commercial cleaning equipment, as well as office equipment, and to read and comprehend material safety data (MSD) sheets.

Physical Requirements:

This position will require a physical exam at the Biltmore Clinic prior to starting work. An offer of employment is conditional upon the successful completion of this examination.
1. The individual will work in a guest contact environment.
2. The individual will be required to lift, pull, and/or push up to 25 pounds on a regular basis and up to 50 pounds occasionally.
3. Ability to stand/walk for extended periods of time and the ability to climb stairs. 4. Manual dexterity with the ability to operate commercial cleaning and other mechanical equipment.
5. Ability to stand/walk, stoop, bend, kneel, reach overhead and below throughout the duration of a shift.