Housekeeping Manager Position Available In Mecklenburg, North Carolina

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The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
Hotel with 244 Rooms
Managed By Northwood Hospitality

Compensation:

$52,000 to $55,000 per year, Full-Time
Job Description

Job Description:

Housekeeping Manager –

MGRHSKPG Department:

Housekeeping Reports To:

Director of Housekeeping Northwood Overview An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Housekeeping Manager is responsible for overseeing the daily operations of the hotel’s housekeeping department. This includes managing staff, ensuring cleanliness standards, and optimizing operational efficiency. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a commitment to providing exceptional guest experiences.

Responsibilities Staff Management:

Recruit, hire, and train housekeeping staff. Develop and implement staff schedules to ensure adequate coverage. Conduct performance reviews and provide feedback to staff. Address employee concerns and resolve conflicts.

Quality Assurance:

Establish and enforce high standards of cleanliness and hygiene. Conduct regular inspections of guest rooms and public areas. Identify and address maintenance issues promptly. Monitor inventory levels of cleaning supplies and linens.

Operational Efficiency:

Develop and implement efficient cleaning procedures. Optimize staffing levels to maximize productivity. Monitor labor costs and identify opportunities for savings. Implement cost-effective cleaning solutions.

Guest Satisfaction:

Respond to guest complaints and requests in a timely and professional manner. Ensure that guest rooms are cleaned and maintained to the highest standards. Anticipate guest needs and exceed expectations.

Administrative Duties:

Prepare reports on departmental performance and financial metrics. Maintain accurate records of staff hours and attendance. Comply with all relevant health and safety regulations. Qualifications
Proven experience as a Housekeeping Manager or similar role in a hotel or hospitality setting. Strong leadership and organizational skills. Excellent communication and interpersonal skills. Attention to detail and a commitment to quality. Ability to work flexible hours, including weekends and holidays.

Perks & Benefits:

Medical, Dental, Vision Hotel Discounts Paid Time Off Employee Assistance program This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice. EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted June 26, 2025
12 The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.