Housekeeping Supervisor Position Available In Atlantic, New Jersey

Housekeeping Supervisor 4.3 4.3 out of 5 stars Atlantic City, NJ 08401 Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences. Founded in 2006, Spiegelworld is a community of 700+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time. About the Role Spiegelworld is looking for a Housekeeping Supervisor to join our team at The Hook within Caesars in Atlantic City. The Housekeeping Supervisor is responsible for providing friendly, courteous service to guests while supervising and assisting the porters during deep cleaning in their assigned area of the Theater and Restaurant. The supervisor will also be responsible for ensuring the cleanliness of the venue in between shows and the bi-nightly performances as well as the restaurant throughout the evenings. They must also display a strong commitment to guest service through the delivery and maintenance of our Service Standards, Safety & Accident Procedures and Standard Operating Procedure. The supervisor will be part of the front of house team that is committed to providing the best guest experience. The Housekeeping Supervisor reports to the Venue & Ticketing Manager. This is a full-time position and the pay is $24/hour. What You’ll Do Effectively develop and mentor hourly employees to ensure departmental standards and goals are understood and met. Collaborate with other departments and teams to ensure a seamless and positive guest experience. Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. Train and coach, all new team members on department policies and procedures including the Collective Bargaining Agreement (CBA), daily/nightly job duties, safe usage and maintenance of supplies, established hospitality standards, and any other tasks assigned by management. Willing to be the liaison between team members and management to ensure continual smooth operations in the absence of management. Report any issues or disturbances amongst the team members to management as soon as they are identified. Assist in creating and maintaining an inventory manifest and reporting low inventory in a timely manner. Maintain equipment and supplies in a clean and safe manner. Daily inspections of performance to ensure quality and cleanliness of assigned areas. Strategically assign lunches to maintain the workflow during the show run. Quickly respond to biohazard incidents such as urine, blood, vomit, feces, etc. Reports maintenance needs and emergency repairs to the manager promptly. Ensure protection against the unauthorized access and theft of confidential or sensitive data, specifically privileged information. Turn in all lost and found items to security within a reasonable timeframe. Safely perform all job duties using personal protective equipment. Comply with all department policies/procedures and service guarantees. Attend all training classes as requested. Provide courteous, efficient, and prompt service to guests following established hospitality standards, including making eye contact, smiling, and offering a warm and friendly greeting using appropriate language. Respond to inquiries from fellow employees and/or guests. Assist the team with pre-service and nightly duties as required when staffing is low to complete all daily/nightly duties. Adhere to established grooming and appearance standards, including maintaining a clean and well-maintained uniform. Assist the Ticketing and Venue Management team in maintaining union Porter employees and other team members to ensure the overall success of the operations. Other duties as assigned by your manager. All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures. What You Bring At least six months of related experience in a theater, bar, lounge, nightclub, or full-service restaurant in a luxury setting. (1 year preferred) High school diploma or equivalent. Passionate about guest service and delivering the best guest experience each and every time. Work calmly and efficiently under pressure. Ability to initiate conversations with others in a polished, professional manner. Must be teamwork oriented and self-motivated. Effectively communicates verbally with staff, while reading, speaking and fully comprehending English Comfortable improvising in the moment as part of the guest experience. Maintaining any necessary licensing and work cards required, present and future. Must maintain proper safety and sanitation standards. At least 21 years of age. Successful background check clearance prior to hire Ability to work evenings, weekends, and holidays as scheduled/needed. Must have valid work authorization for the US. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a high volume professional food service and theater environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high. Requires prolonged sitting or standing and mobility. Able to stand and walk for up to 8 hours. Hazards may include, but are not limited to, slips and falls. Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs Requires eye/hand coordination. Requires basic math. Requires the ability to distinguish letters, numbers, and symbols. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. Work requires the ability to lift and carry up to 80 pounds. Must bend, reach, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium. Work requires visual abilities needed to safely operate motorized equipment. Work requires attention to detail and must have visual capabilities needed to inspect work upon completion to avoid leaving deficient work. Ability to receive instructions and hear inquiries from guests, clients, or staff. Ability to maintain a consistent pace throughout the shift. What We Offer Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Benefits include access to a network of support for our employees’ health & well-being, and paid time off including holiday pay opportunities. What’s more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life. IDEA All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in. Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in. Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism. Hiring Journey Community and collaboration are integral to the work we do and worlds we create at Spiegelworld. When filling new positions in our organization we feel it is so important to make sure the fit, for both you and us, is just right. While our goal is always to fill positions in a timely manner, we prioritize taking the time to truly get to know prospective candidates. The hiring timeline varies from role to role but can take anywhere from 2 weeks to several months. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.