Turndown Attendant Part-Time Position Available In St. Johns, Florida

Turndown Attendant Part-Time
Location
US-FL-St Augustine
ID
2025-9886
Category Rooms Position Type Part-Time
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection’s captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we aremitted to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers may enjoy a range of benefits, including:
Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Turndown Attendant position are to refresh stay-over guest rooms in the evening hours to further enhance the guest experience. The incumbent is responsible for turning down linen on beds, replenishing towels and amenities, emptying trash, and creating a weing ambiance. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by thepany.

CORE RESPONSIBILITIES

Primary responsibilities and tasks include, but are not limited to the following:
Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Turn down beds and ensure lighting and music create the appropriate ambiance Replenish towels and amenities, placing them neatly and according to the standard operating procedure
Empty trash containers and debris from room
Maintainanization and supply of cleaning products and linen
Maintain neat and orderly storage closets Use software program tomunicate any deficiencies in rooms and hallways, including but not limited to remote controls, TVs, light bulbs, plumbing, and repairs
Work efficiently in order to meet daily requirements
Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
Solve problems proficiently
Secure lost items according to the specifications Maintain a neat andanized work area
Assist in laundry and other areas as needed
Maintain the integrity of Company proprietary information and protect Company assets
Maintainplete knowledge in the use of equipment and property management systems and access according to specifications
Maintainplete knowledge andply withpany policies and procedures
Maintain neat, clean, and professional appearance according to standards
Follow allpany safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
Wee and acknowledge guests with disabilities and follow proper procedures to amodate needs.
Develop and maintain a positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Ability to perform all Turndown Attendant-related tasks and proficiently use job-related tools and equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Strong written, verbal, and interpersonal skills
Ability to follow instructions, prioritize and multi-task

MINIMUM QUALIFICATIONS

High school diploma, General Education Degree, or related training equivalent

• required
  Minimum of 6 months of relevant work experience in similar scope and title
• required
  Ability tomunicate in the English language
• preferred

WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience.
Must befortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
Push, pull, and lift up to 40 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.