Housekeeping Operations Coordinato Position Available In Barnstable, Massachusetts

Housekeeping Operations Coordinato

CORCORAN JENNISON HOSPITALITY LLC 2907

Main Street, Brewster, MA 02631 This is an exciting opportunity for an organized, service-oriented individual to contribute to a luxury resort environment, ensuring a seamless guest experience through effective coordination and communication. If you thrive in a dynamic setting and have a passion for hospitality excellence, we encourage you to apply! The Housekeeping Operations Coordinator is responsible for optimizing the turnover process of guest rooms to ensure 100% guest satisfaction. This role serves as a critical communication link between the Front Office, Housekeeping, and Engineering departments, managing room statuses and improving the coordination of work assignments within the rooms division. Key responsibilities include managing communication systems, organizing department logistics, overseeing lost and found processes, and maintaining office cleanliness. The Housekeeping Operations Coordinator will handle guest concerns, manage administrative tasks such as purchase orders and checkbooks, and support the daily operational needs of the Housekeeping and Engineering departments.

Key Responsibilities:

Open the house daily, coordinating room readiness and availability. Maintain effective communication through the switchboard. Ensuring courteous and professional telephone service with guests. Obtain and manage daily room status updates, including check-outs, out-of-order rooms, and maintenance progress. Manage Medallia guest issues, track follow-ups, and ensure timely resolution. Oversee lost and found processes, including logging, tracking, and guest follow-up. Manage purchase orders (POs) and department checkbooks for Housekeeping and Engineering. Maintain office cleanliness and organization. Track engineering preventative maintenance (PM) progress and handle room work requests. Serve as a customer service ambassador, maintaining pleasant and professional demeanor with guests, staff, and colleagues. Demonstrate problem-solving skills and proactive accountability in identifying and resolving customer concerns. Maintain up-to-date knowledge of hotel features, room types, rates, promotions, scheduled activities, and service standards. Develop and maintain collaborative relationships with all departments. Uphold guest confidentiality and adhere to all emergency procedures as required by the resort.

Skills, Qualifications, and Requirements:

Prior experience in an Adminstrative role is a plus! Familiarity with proper chemical handling and OSHA requirements. Strong verbal and written communication skills in English. Ability to manage administrative tasks such as purchase orders and checkbooks. Competence in managing guest issues through platforms like Medallia. Proactive and able to handle stressful situations with good judgment.

Physical Standards:

Ability to walk and stand for long periods. Must be able to lift and carry up to 25 pounds.

Schedule Availability:

Must be available to work weekends, holidays, and occasional evenings.

Uniform Requirements:

In accordance with the employee handbook guidelines.

Working Environment:

Indoor and outdoor environments, adapting to varying conditions.

Additional Responsibilities:

Perform other duties as reasonably requested by the Director of Rooms, Director of Housekeeping, Director of Engineering, or the Manager on Duty, within the scope of operations.

Job Type:

Full-time Pay:

$23.00 – $25.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person