Housekeeping Attendant Position Available In Watauga, North Carolina
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Job Description
Housekeeping Attendant Embers Hotel 124 Morningside Drive, Blowing Rock, NC 28605
Embers Hotel Housekeeping Attendant:
Hay Creek Hotels is seeking passionate, and customer service focused Front Desk Agents to join our team at the new Embers Hotel. Ideal candidates will exhibit outstanding professionalism with the ability to multitask and excel in a past-faced environment. Tucked in the quaint mountain town of Blowing Rock, North Carolina, The Embers Hotel offers 36 guest rooms and suites with full-service restaurant and al fresco dining patio. Managed by Hay Creek Hotels, this new-build boutique location embodies a fireside retreat with 4-star service in an approachable, natural setting. Full time and part time positions available with daytime, evening, weekday and weekend shifts. $18 per hour
Essential Functions:
¨ Housekeeper reports to supervisor for daily tasks and room assignments. ¨ Collect daily paperwork and any information regarding guest requests, to-do items, and an accurate list of check-ins and outs for the day. ¨ Clean all guestrooms to the satisfaction of housekeeping supervisor and in accordance with the standards and policies of the department. ¨ Inform housekeeping supervisor upon completion of your duties, supervisor will inspect the room and verify it is check-in ready. ¨ Keep cart inventory stocked and organized at all times. ¨ Check the condition of all paper products in guest rooms. Replenish as needed. ¨ Replace any directories, TV guides, stationary, and room information cards, etc. that are bent, torn or stained. ¨ Inform housekeeping supervisor of any stains, missing items, or any cause for additional guest charges to the room. ¨ Replace all glassware for new arrivals. Ensure all guest room items are clean and fresh. ¨ Replace any used disposable items, such as water bottles, coffee bags and accompaniments, shower items, etc. ¨ Communicate all personal guest items left in room immediately by following lost and found policy. ¨ Ensure all guest room floors and hallways are cleaned. ¨ Report room service trays to Room Service/F&B staff. ¨ Always keep housekeeping cart in guest room when possible while cleaning room, not in hallways. ¨ Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary. ¨ Return all dishes, glassware and ice buckets to dish station. ¨ Verify all items in the room are in good working condition. ¨ Notify Housekeeping supervisor immediately of any maintenance related issues. ¨ Adhere to all Bloodborne Pathogen procedures and Safety precautions in regards to handling hygienic items and guests’ personal products. ¨ Maintain cleanliness in public areas daily, including lobby, guest bathrooms, hallways, stairs, elevator, etc. ¨ Assist in performing laundry duties as needed. ¨ Laundry area and storage closets are to be kept cleaned and organized at all times. ¨ Adhere to security procedures for the handling of guest room and master keys. ¨ Adhere to sign in/out procedures for department keys. ¨ Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success. ¨ Demonstrate team behavior and attitude of working together to accomplish tasks. ¨ Scheduling ability and flexibility to include weekends, evenings, holidays, and peak service days/periods. ¨ Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close. ¨ Attend all scheduled meetings and training sessions. ¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy. ¨ Comply with all Hotel and HCH time and attendance policies. ¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.
Hotel Specific Essential Functions:
¨ Ability to remain standing for 8 hours (or 100% of shift). ¨ Ability to frequently move quickly throughout entirely of shift and lift up to 50 lbs. ¨ Ability to walk the property and grounds regularly. ¨ Ability to move up and down stairs repeatedly throughout entirety of shift. ¨ Ability to bend frequently and repetitively during a shift. ¨ Ability to stretch arms widely and stretch legs over and around items such as beds, toilets, under desks, etc. ¨ Ability to work on knees on occasion. ¨ Ability to squat and kneel for extended periods. ¨ Ability to bend over and push laundry carts frequently. ¨ Ability to visually survey work areas. ¨ Ability to use repetitive manual dexterity. ¨ Ability to move quickly based on guest needs. ¨ Ability to frequently communicate and exchange accurate information effectively. ¨ Ability to read, write, understand and speak English.
Technology and Equipment:
¨ Industrial Washing Machine and Dryer ¨ Industrial Press ¨ Carpet Steamer/Shampooer ¨ Vacuum ¨ Laundry Carts ¨ Basic Phone System ¨ CB Radio ¨ Cleaning Tools to include; brushes, brooms, mops, squeegees, scrapers, sponges, sticky rollers, dusters, etc. ¨ Small step ladder
Working Environment:
¨ Hotel property with approximately __ guest rooms. ¨ Work will primarily take place in a guest room and hotel environment. ¨ Group and solo work. ¨ Practice and observe all safety procedures. ¨ Interior of hotel, in all areas with exposure to extreme temperatures. ¨ Exterior of hotel with exposure to weather conditions. ¨ Exposure to various hazardous chemicals.
Job Type:
Full-time Pay:
From $18.00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Shift:
8 hour shift Day shift Evening shift Morning shift Night shift
Work Location:
In person