Passenger Service Agent – Etihad Airways Position Available In DeKalb, Georgia

Passenger Service Agent – Etihad Airways Maximus Global Services – 3.1 Atlanta, GA Job Details Part-time $20 an hour 4 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Vision insurance Referral program Qualifications Hospitality English Mid-level High school diploma or GED 2 years Full Job Description Join our team at Maximus Global Services! Maximus Global Services (MGS) ultimate vision and mission is “Our vision is to make a meaningful impact on people’s lives, delivering service with integrity and passion.” “Our mission is to create exceptional experiences by empowering our people through innovation to build new strong partnerships.” MGS provides aviation services at various airports in the

US:

Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas. MGS has immediate openings for Passenger Service Agent for Etihad Airways at Hartsfield Jackson Atlanta International Airport.

Pay Rate:

$20.00 per hour

Status:

Part Time Benefits:

Paid Training 401(k) Retirement Plan Medical, dental, vision benefits Referral Bonus Incentive Rewards Recognition and Rewards Program Career growth Summary/Objective Responsible for accurately and efficiently conducting a 100% travel and health documentation check where required for high-risk services, while maintaining a balance of customer service in an effective and professional manner. Serve as gate agent for the outbound flight, including boarding of passengers. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Review and validate travel documentation to identify improper or fraudulent documents. Conduct verification in a courteous manner to minimize guest complaints. Escalate complex cases to the Supervisor or Etihad Regulatory Compliance Unit as needed. Adhere to Etihad Airways’ call/email guidelines and maintain quality control. Follow Standard Operating Procedures for offloading reports and coordinate with airport authorities. Competencies Team Orientation Stress Management Ethical Conduct Good Communication Customer/Client Focus Work Environment This job operates at an airport setting (inside terminal). Physical Demands This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lifts and/or move up to 70 pounds or more. Required Education and Experience High school diploma or GED. Minimum 2 years experience in an airport frontline or hospitality related role. Additional Eligibility Qualifications Must exhibit exceptional customer service As a condition of employment, employee must successfully complete a background investigation. Strong written and verbal English Language. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner. Working knowledge of policies, procedures and processes within the travel industry.