Lead Agent (Passenger Service) – for Scandinavian Airlines Position Available In Fulton, Georgia

Lead Agent (Passenger Service) – for Scandinavian Airlines 3.1 3.1 out of 5 stars 6000 North Terminal Parkway, Atlanta, GA 30320 Join our team at Maximus Global Services! Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the

US:

Miami, Fort Lauderdale, Orlando, Virginia, Las Vegas and Atlanta. MGS has immediate openings for Lead Agent (Passenger Service) for SAS (Scandinavian Airlines) at Atlanta International Airport. Fluent in Danish, Sweden or Norwegian is preferred.

Pay Rate:

$22.00 per hour

Status:

Full Time Benefits:

Paid Time Off (for FT positions) Paid Training 401(k) Retirement Plan Medical, dental, vision benefits Referral Bonus Incentive Rewards Career growth

Objective and Essential Duties:

Responsible for supervising the SAS operations and passenger service agents at the counter and gates. The Lead Agent duties and responsibilities are to ensure the passenger service agents are prepared for the operation, with updated flight information and equipment. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily employee list and plan for operation to be prepared at least one day prior to the operation. Adjustments should be made with sufficient time. Deliver plans and assignments agents prior to start of operation. Update personnel on any irregularities/changes to operations Be in contact with supervisor to ensure service is delivered up to standards. Address any issues with personnel, operations, and clients. Including any accident or Incidents. Ensure all airline procedures and regulations are met and follow, including policy changes related to documents required, baggage or any other passenger requirements for different countries or status. Ensure all related passenger charges are done correctly and report any shortage or miss charges to the Supervisor and Account Manager. Ensure boarding and departure on time. Report all extra hours involved in the operation and attendance irregularities. Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport where Maximus Global Services operates

Education:

Associate or Bachelor Degree Requirements:

Must exhibit exceptional customer service and communication skills, both verbal and written As a condition of employment, employee must successfully complete a background investigation Must be able to read, write and speak English. Fluent in Danish, Sweden or Norwegian is preferred. 1 year of Lead Agent or Supervisor experience and Passenger Service experience