Passenger Service Agent (PT) Position Available In Mecklenburg, North Carolina

Passenger Service Agent (PT)
Job Description Hourly Wage ISS offers a competitive compensation package including Benefits, Paid Time Off, and a starting hourly salary of $15 per hour – $15 per hour. Key Purpose The Passenger Service Agent delivers extraordinary customer service to our clients and their customers. The Passenger Service Agent will check in passengers, assist at the departure gate, and assist with arriving passengers while projecting a positive, friendly, and helpful attitude. Success Criteria Follow all company procedures, policies, and rules
Take direction and respond to management
Communicate with staff, managers, and customers professionally
Present a professional appearance and conduct
Understand customer service and satisfaction Key Areas of Collaboration and Influence A solid commitment to the guest experience
Always remember safety first
Build respectful relationships with all teammates and quests
Willingness to take directions from the Facility Manager
Coordinate activities with other internal departments
Participate in team meetings Ideal Candidate Experience Passion of customer service
A positive attitude
Accountability and dependability in all that you do
Ability to communicate effectively with teammates Key Accountabilities Comply with safety rules, policies, and procedures set forth by ISS, the airline, airport authorities, and U.S. Customs
Greet, assist, and process passengers according to the specific airlines protocol and regulations
Work in all areas of the operation: lobby, check-in, bag drop, gate, boarding, arrivals, lost and found, and ticketing
Uphold uniform guidelines and maintain a professional appearance and conduct
Complete document verification using TIMATIC
Set up and break down the ticket counter and assist with ticket changes/issues
Efficiently board passengers, close aircraft doors, and pull jet bridge prior to departure
Assist passengers with locating lost items or baggage Physical Demands & Work Environment Must be able to understand one’s physical limitations to the extent necessary to perform the necessary functions and tasks of the job
Standing and walking are required for the duration of the shift
Must be able to bend, twist, and carry up to 50 pounds Hearing protection is required while on the ramp
Passenger Service Agents are often exposed to all outside weather conditions for the area The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.

HSEQ Compliance:

 All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.

Charlotte, NC Posted:

5/8/2025

Job Status:

Part Time Job Reference #: PDX_IS_96442C49-AF99-4ED6-A6F7-0DFED3F8A8F7_22236262