JFK Airline Passenger Service Agents – (Mandarin & Cantonese Speakers) Position Available In Queens, New York

JFK Airline Passenger Service Agents – (Mandarin & Cantonese Speakers) 3.4 3.4 out of 5 stars John F. Kennedy International Airport, NY 11430 PASSENGER

SERVICE AGENT – BILINGUAL

English + Mandarin or Cantonese (JFK Airport)

Starting Pay:

$20.75/hr.

Job Duties:

Make reservations, issue tickets, and compute fares for passengers. Handle baggage check-in and provide general travel information. Assist passengers at boarding gates with boarding procedures. Support arrival processing, including assistance at U.S. Customs. Manage standby travelers and their luggage. Complete flight documentation and post-departure reports. Conduct lost and found activities and process baggage claims. Receive and process airfreight shipments and prepare necessary documentation. Maintain airfreight inventory records accurately. Ensure compliance with site security protocols.

Requirements:

High school diploma or GED equivalent At least 1 year of experience in customer service or related field Ability to work varied shifts, including weekends, holidays, and nights Strong communication and interpersonal skills Able to lift baggage weighing up to 50 lbs Basic computer skills and ability to keep up with recurrent training Ability to obtain and maintain airport security badge Fluent in

English and Mandarin or Cantonese Preferred Skills:

Experience in airport, airline, or logistics environments Familiarity with ticketing and reservation systems Knowledge of airfreight documentation Organizational and problem-solving skills Proficiency in a second language

Schedule:

Part-time (25-35 hrs/week)

Job Type:

Part-time Pay:

From $20.75 per hour

Benefits:

401(k) Health insurance Paid time off

Schedule:

Holidays Monday to Friday Overnight shift Weekends as needed

Work Location:

In person