SPORTSBOOK SUPERVISOR Position Available In Bossier, Louisiana

SPORTSBOOK SUPERVISOR

PENN Entertainment
Bossier City, Louisiana

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being.

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.

Paid time off is earned according to the local policy and increases with the length of employment.
Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

ESSENTIAL

DUTIES AND RESPONSIBILITES

The following and other duties may be assigned as necessary:
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.

Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
Stock Sports book Writer/Cashier’s stations with adequate supplies; keeps all stations neat and clean.
Write Sports tickets in an accurate and timely manner.
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
Explain wagering rules, including betting lines and odds, and procedures to guests
Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements
Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
Create and enter player tracking cards
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
Perform other job-related duties as requested.
Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES

Leads the Sports Book operations and provides oversight and support to the Sports Book Ticket Writers
Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.
Close out ticket writers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity.
Prepare and stock all the daily sports sheets.
Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements.
Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
Approves and denies wagers from guests as permitted.
Updates and maintains all customer sheets.
Monitors all monies being wagered and updates the betting odds according to policy.
Handles guest disputes quickly and effectively within the level of their authority.
Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
Promotes safety awareness to minimize work related injuries.
Maintains knowledge of property information.
Other job-related duties as requested

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum six (6) months of cash-handling experience
High school diploma or equivalent GED
Effectively communicate in English, both oral and written forms
Must be at least 21 years old
Obtain and maintain a Louisiana Gaming License.
Previous experience in race and sportsbook preferred
Previous experience in a similar resort environment preferred
Ability to work as a part of a team in a high-stress and high-volume environment
Ability to work in and adapt to a dynamic and frequently changing environment
Ability to adhere to and execute established department policies and procedures
Working knowledge of sports
Proficient cash-handling skills
Ability to work under pressure while being able to pay attention to details
Basic math skills to calculate winnings based on odds
Basic computer skills
Excellent customer service skill
Must successfully complete and maintain all compliance training.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via

ESPN BET

™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We’re changing entertainment.

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Equal Opportunity Employer
Job Information
Certified Age-Friendly