Airline Reservation Agent (MCO) Position Available In Orange, Florida
Tallo's Job Summary: Airline Reservation Agent position at Sterling Airways in Orlando, FL offers a full-time role with a salary ranging from $19 to $20 an hour, along with benefits such as health insurance, paid time off, and a 401(k). The ideal candidate should have strong communication skills, prior customer service experience, and be technology savvy. This role involves assisting customers with reservations, handling payments, and providing excellent customer service under minimal supervision.
Job Description
Airline Reservation Agent (MCO) Sterling – 3.8 Orlando, FL Job Details Full-time $19 – $20 an hour 2 days ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer service English Mid-level Communication skills Full Job Description Airline Reservation Agent Sterling Airways dba Aleutian Airways is led by respected and successful long time aviation professionals with strong financial backing. We seek an experienced Reservation Agent who wants to grow in and add excitement to their career. This role offers a unique opportunity to work and grow in an aviation culture of respect, fun, and professionalism. We are setting a new standard in aviation with our guiding principles of safety, reliability, passion, professional excellence, integrity, and respect.
QUALIFICATIONS
Ability to communicate superbly in English. Superior listening, verbal, and written communication skills. Ability to enter data precisely. Experience in customer service. Prior airline reservation and reservation system experience preferred. (Sabre/Interact/Videcom) Technology savvy and have used technology in a professional setting. Ability to work flexible week and weekend hours. Basic Alaska geography knowledge preferred. Ability to work onsite and commute reliably. Flexibility to work any day of the week including weekends and varied hours from 5am 6pm.
WHATS IN IT FOR YOU
Top pay with a stable and rapidly growing company that offers career growth. Get in on the ground floor, enjoy the excitement, challenge, and rewards. Love who you work with. We have an experienced and knowledgeable Saab 2000 Team. Full time Team Members receive generous employer contribution to Medical insurance, dental, vision and supplemental insurance benefits at low cost available, company contribution to
HSA, 112
hours of PTO annually, 401K, flight and cargo benefits, tuition discount.
RESPONSIBLITIES
This position will report to the Reservations Manager Answer incoming calls and emails in a prompt and friendly manner. Assist customers with reservations (new, changes and refunds). Collect payment for reservations. Think and react quickly with a sense of urgency to timesensitive problem situations. Remain calm during adverse conditions. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Learn and maneuver computerized reservations to help assist customers with questions and bookings. Provide conflict resolution with internal/external customer concerns and requests. Maintain confidentiality for customers bookings and personal information. Work with minimal supervision, while maintaining focus and safety awareness around multiple employees and distractions. Provide legendary customer service and ensure that all decisions being made are with the customers and companies best interest in mind.
