Reservations Agent Position Available In Orange, Florida

Reservations Agent Hilton Grand Vacations – 3.6

Orlando, FL Job Details Estimated:

$34.3K – $38.3K a year 16 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Employee discount Benefits from day one Opportunities for advancement Paid sick time Qualifications Microsoft Excel Data entry Communication skills Entry level Full Job Description

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY

• At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here’s why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture

Go Hilton:

Travel Discounts Program Hilton hotel rates worldwide.

Perks at work:

Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! What Will I be Doing? The Reservations Agent is responsible for booking conventions/groups and wholesale reservations for all properties while delivering high levels of excellent in customer service, productivity, efficiency and profitability established for the department.

Additional Responsibilities include:

Books wholesale reservations and input groups and convention rooming list for all properties Answer phone calls in cordial and professional manner. Assist guests with new reservations, modifications and cancellations. Handle OTA reservations, maintain responses in Extranet, and respond to OTA emails in a timely manner Works closely with Accounting and coordinates charges & refunds respectively & research discrepancies for Business Management and Wholesale Manager Books specialty reservations and extended stays for Local Negotiated and Corporate Negotiated guests Assist Front Desk with reservations and inquiries Assist Reservations Manager with Booking.com credit card declines for all future dates by attempt to charge credit cards in Voice, update extranet for each guest requesting new credit card, cancel non-deposited reservations Maintains accurate records and documentation for all reservations.

What Are We Looking For:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: Hight School graduate Proficiency in reservation and data entry and operation of office equipment. Ability to multi-task by booking reservations, investigating various reservation systems while delivering superior customer service to guests on the phone Excellent written and oral communication skills Some skill level in Excel and Word Ability to work a flexible schedule Must be willing to work under pressure and be able to adapt to changing environment. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Eligibility:

All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.