Resort Services Agent Position Available In Dade, Georgia

Resort Services Agent McLemore Resort – 2.8

Rising Fawn, GA Job Details Estimated:

$29.6K – $32.3K a year 15 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Microsoft Word Hospitality Microsoft Excel Sales High school diploma or GED Analysis skills Data entry Computer skills Communication skills Hotel experience Entry level Full Job Description

THE MCLEMORE CLUB

McLemore is a master-planned mountaintop community located atop Lookout Mountain in the heart of northwest Georgia. At 2,300 feet above sea level, McLemore rests an easy two-hour drive from Atlanta, Nashville, Birmingham, Huntsville, and Knoxville. McLemore offers two championship 18-hole golf courses designed by Rees Jones & Bill Bergin, as well as a popular six-hole short course. Within McLemore, you’ll also find a stunning clubhouse & restaurant, stay & play options, beautiful event space, golf simulators, hiking trails, and a stunning resort hotel (Cloudland)

THE ROLE ESSENTIAL RESPONSIBILITIES

Answer inbound resort phone calls promptly and courteously. Enter guest reservations for guestrooms, tee times, dining and spa into the computer system quickly and accurately, segmenting reservations into the appropriate category. Use knowledge of all rates and resort services, to make bookings and upsell resort amenities where appropriate. Qualify calls and assist guests with any needs or requests in the booking process. Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention. Maintain good relations with all guests and implement procedures for special attention to certain guest categories as needed. Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays. Maintain a working knowledge of the golf sales and hotel room structure, credit policy, room type variations, and resort services and amenities. Monitor, sell, report closely, and attempt to obtain alternate date reservations for any closed-out dates by creating and utilizing a waitlist. Change and cancel reservations as guests request. When canceling a reservation with a deposit, complete an advance deposit refund requisition. Record rate resistance and any other turn down reasons for analysis by director of sales.

Experience:

Previous data entry and telephone and computer experience is helpful.

Skills and Abilities:

Must possess telephone communications skills with ability to negotiate, convince, sell, and influence potential resort guests. Ability to operate a computer and hotel and golf reservations systems.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Requires good communication skills, both verbal and written. Desire to participate as part of a team. Complete knowledge of hotel rooms and meeting related services available. Ability to communicate effectively with internal and external customers exercising patience, tact, and diplomacy. Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook and Excel, as well as internet. Comprehension of the reservation sales process. Analytical approach to problem solving. High school diploma or equivalent One year experience in the hospitality industry preferred.

BENEFITS PACKAGE

Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits – Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO beginning after ninety (90) days of employment 401k with employer match Team Member Awards and Recognition programs throughout the year Food and Beverage Discounts Tuition Reimbursement

COMPANY OVERVIEW

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

Please visit http:

//www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.