Sales and Reservations Agent Position Available In Somerset, Maine

Sales and Reservations Agent Northern Outdoors Adventure Resort 1771 Us Route 201, The Forks, ME 04925

Overview:

Join our dynamic Reservations and Guest Services team at Northern Outdoors, where you will play a pivotal role in assisting guests to plan and book their vacations with us. This multifaceted position combines front desk operations, retail sales, and exceptional customer service in a bustling lodge environment. We are seeking a detail-oriented, enthusiastic individual with a passion for sales and a dedication to creating memorable guest experiences.

Responsibilities:

Greet and assist guests with enthusiasm, providing exceptional customer service at all times Manage reservations and bookings through various platforms, ensuring accuracy and efficiency Process check-ins and check-outs promptly and accurately, maintaining a friendly and professional demeanor Provide information about accommodations, activities, and amenities, assisting guests in creating personalized itineraries Handle retail sales transactions, promoting lodge merchandise Respond to guest inquiries via phone, email, and in person, addressing questions and concerns promptly and effectively Maintain cleanliness and organization at the front desk and retail area Collaborate with team members to ensure smooth lodge operations, including assisting other departments as needed Uphold company policies and procedures, ensuring compliance with safety standards and regulations Continuously seek opportunities to enhance the guest experience, offering suggestions for improvements

Qualifications:

Proven experience in customer service, hospitality, or retail sales Strong sales skills with a track record of achieving targets and goals Excellent communication skills, both verbal and written Ability to thrive in a fast-paced, high-energy environment while also staying focused and self-directed during periods of downtime Detail-oriented with exceptional organizational skills Team player with a positive attitude and a willingness to assist others Flexibility to work a varied schedule, including days, nights, weekends, and holidays Proficient in computer applications, including reservation systems and Microsoft Office Suite Physical ability to go up/down stairs, walk, stand for prolonged periods, and lift up to 30 lbs Previous experience with phone systems and multi-line phone operation preferred Knowledge of outdoor activities (specifically whitewater rafting, snowmobiling, ATVing, and fishing) and the local area a plus Benefits include employee discounts for food and beverage from Kennebec River Brewery, on whitewater rafting, and merchandise in the retail shop. Year-round, full time employees are eligible for additional PTO, matching IRA contributions, and commission from reservations booked. Starting pay ranges from $17-21, depending on experience PLUS commission from reservations booked.

Job Type:

Full-time Pay:

$17.00 – $21.00 per hour

Benefits:

401(k) matching Employee discount Paid time off

Schedule:

8 hour shift Day shift Holidays Monday to Friday Night shift Weekends as needed Ability to

Commute:

The Forks, ME (Required)

Work Location:

In person