Reservations Agent Position Available In Buncombe, North Carolina

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Omni Grove Park Inn Resort & Spa
290 Macon Avenue
Asheville, NC 28804
513 Room Hotel
Managed By Omni Hotels & Resorts
Full-Time
Location
Omni Grove Park Inn & Spa
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Job Description
Assist guests with the Reservation process. Maximize potential revenue by following specified selling guidelines. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing, and computer work.
Responsibilities
Accurate input of Reservations into system.
Input Reservations within specified time periods.
Maximize potential room revenue by following specified selling guidelines.
Respond to guest calls in a timely manner.
Property-wide departmental interaction.
Raise the awareness of inventory issues.
Knowledge of hotel services and events.
Ensure an efficient and professional working environment with open communication.
Qualifications
Strong keyboard skills preferred.
Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
Ability to learn and master multiple software systems required.
Strong working knowledge of Microsoft Excel.
Must be organized with the ability to handle multiple tasks.
Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
Posted June 17, 2025
10 Omni Grove Park Inn Resort & Spa

ASHEVILLE, NORTH CAROLINA EXPERIENCE OUR HISTORIC ASHEVILLE RESORT HOTEL REOPENING UPDATES

The Omni Grove Park Inn & Spa has been welcoming travelers for over a century. Located in the foothills of the Blue Ridge Mountains, close to Blue Ridge Parkway – America’s Favorite Drive, our historic Asheville resort provides a serene, meaningful escape. Recalibrate, reconnect with family and celebrate with loved ones at our resort. Spend leisurely days relaxing in mineral pools of a subterranean spa, enjoying rejuvenating treatments or golfing on a Donald Ross-designed championship course. Our Asheville, NC hotel restaurants and bars cater to every taste, offering a variety of culinary experiences. Guest rooms are family, ADA and pet-friendly, decorated with romantic charm and modern touches. Our resort in North Carolina is not to be missed.