Position Available In Dare, North Carolina
Tallo's Job Summary: The Seasonal Reservations Crew Member position at Kitty Hawk Kites involves providing excellent customer service, booking various recreational activities, and handling customer inquiries. Ideal candidates have customer service experience, strong communication skills, and the ability to promote adventure programs. This full-time role offers the opportunity to work in a dynamic and exciting environment with a company that values fun, excellence, and customer satisfaction.
Job Description
Seasonal Reservations Crew Member (Duck, NC; Kill Devil Hills; …)
RESERVATIONS CREW MEMBER DESCRIPTION
Reservation Crew Members are front-line employees who provide excellent customer service to customers calling or visiting stores to make reservations and to provide general information about all Kitty Hawk Kites activities and recreation. They are knowledgeable about the area and book a range of activities, such as parasailing, dolphin tours, hang gliding, and equipment rentals.
RESPONSIBILITIES
Provide excellent customer service in person as well as through email, phone calls, text messages, and online chats
Know and understand KHK’s recreational offerings
Assist in tasks associated with recreation
Monitor the Reservations multi-line telephone and voicemail systems
Ensure the Reservations systems are functioning and interfacing properly
Diffuse any customer relations issues that arise related to Reservations
Utilize excellent telephone etiquette and customer service skills to promote, inform, and make sales of adventure programs
Other duties as assigned
SKILLS & QUALIFICATIONS
Customer service, communications, social media, or office experience
Related Reservations experience preferred
Excellent phone skills and ability to make sales
Detail oriented with good organizational skills
Ability to multi-task
Quality customer service skills with an attitude commensurate with the role of making an excellent first impression
Able to build strong relationships with customers
Must be a team player
Able to effectively present information in one-on-one situations with customers and clients
COMPANY INFORMATION
Kitty Hawk Kites has been teaching the world to fly since 1974. We sell clothing, kites, watersports equipment, toys – anything you need for your next adventure! KHK operates in 7 states, with over 25 locations along the east coast! We strive to be the leading company in adventure recreation and retailing, by building a reputation for fun, and excellence through dedication to customer service, quality, safety, and value.
Kitty Hawk Kites, Inc is an Equal Opportunity Employer.
Department:
Kitty Hawk Kites
This is a non-management position
This is a full time position
