General Manager (GM) Position Available In Broward, Florida
Tallo's Job Summary: This job listing in Broward - FL has been recently added. Tallo will add a summary here for this job shortly.
Job Description
General Manager (GM)
Baywood Hotels Hollywood, FL Job Details Full-time Estimated:
$71.9K – $83.1K a year 1 day ago Benefits Health insurance Dental insurance Paid time off On-the-job training Vision insurance Employee discount Qualifications Bilingual Spanish Management Customer service English Manager Microsoft Office Bachelor’s degree Financial report interpretation Budgeting 1 year Senior level 4 years General management Hotel experience Full Job Description Overview We are seeking a dynamic and experienced General Manager to lead our team and oversee daily operations in a fast-paced environment. The ideal candidate will possess strong leadership qualities and a passion for delivering exceptional customer service. This role requires a comprehensive understanding of kitchen management, food service operations, and staff development to ensure a high-quality experience for both employees and customers.
Duties Hotel Profitability:
Ensures the attainment of established budgeted goals for all departments of Hotel
- Monitors compliance with labor standards and staffing guidelines by all departments
- Monitors compliance with annually established room rate plan
- Monitors operating expense tracking system for all departments
- Administers approved incentive programs
- Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
- Audits departmental procedures and performance. Modifies procedures as needed.
- Monitors rooms inventory and merchandising procedures.
- Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
- Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
- Assures compliance with established Manager On Duty (M.O.D.) Program
- Participates in scheduled meetings as required by corporate.
This includes revenue management, safety, budget, sales & regional operations meetings
Asset Management:
Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property
- Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
- Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
- Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
- Attends Asset Management meetings
Guest Satisfaction/Public Relations:
Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets
- Evaluates all guest complaints and ensures corrective action is taken by department heads
- Monitors guest responses, responding as needed; executes action plan to correct issues
- Hosts social events/receptions as required by the Brand and/or Baywood Hotels
- Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
- Participates in the BEAR ( B
- aywood Hotels’ E ducation A nd R
- each Initiatives) activities and other company sponsored community service & fundraising events
Human Resources:
Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals
- Interviews, selects, trains, and counsels associates
- Ensures that all new hires are given the proper onboarding experience
- Ensures that staff is properly trained by their managers
- Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
- Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
- Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
- Ensures that performance evaluations are being issued as required by corporate
- Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
- Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
- Payroll processing and reconciliation
Personal Development:
Ensures continual efforts are made to increase management abilities and knowledge
- Attends annually a minimum of one advanced management training seminar
- Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
- Attends franchise & Baywood mandated training courses as required Consistently models the behavior of a ‘Baywood Ambassador’ who:
- Maintains a professional image, including grooming, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
- Recommends other Baywood properties to our guests, when appropriate
- Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
- Additional duties may be added at any time at the discretion of management
Skills/Qualifications Education :
- Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree Certifications /
Licenses :
- Must possess and maintain a motor vehicle operator’s license in good standing
- Brand General Manager certification preferred
Experience :
- Minimum of 1 year experience as a General Manager in similar type & size hotel, or
- 2 years management experience (of which 1 year is in hospitality)
- Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
- Local market experience preferred
Additional Skills :
- Ability to multi-task
- Ability to communicate effectively, both written and oral
- Bilingual (Spanish & English) preferred, depending on market
- Ability to work the shifts required for the position
- Ability to learn and adhere to Brand & Baywood Hotels’ standards
- Ability to take information from various sources and determine a responsible course of action
- Ability to understand interdepartmental relationships
- Ability to operate office equipment and industry specific software (M3, PMS)
- Ability to remain calm during stressful situations
- Ability to motivate and lead a team
- Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
- Proficient in Microsoft Office
- Proficient in Google Apps for Work preferred Physical Demands
Walking and Standing:
45 – 55%
Sitting:
up to 50%
Bending, Stooping, Reaching:
Occasionally
Lifting, Push/Pull:
40 lbs infrequently
Driving:
Occasionally
Traveling:
Infrequently Environmental Conditions :
Inside:
Protection from weather conditions, but not necessarily from temperature changes.
Outside:
Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions
Job Type:
Full-time Pay:
$1.00 – $2.00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
Shift:
8 hour shift
Work Location:
In person