Front Services Assistant Manager Position Available In Charlotte, Florida

Front Services Assistant Manager 2.0 2.0 out of 5 stars Charlotte Harbor, FL Sunseeker Resort Charlotte Harbor is currently searching for a Front Services Assistant Manager! The Front Services Assistant Manager is responsible setting the pace with all Front Services personnel and maintaining all luxury experience standards during the guest arrival process including the flow of vehicles throughout the front drive, provide efficient delivery of luggage and guest amenities, ensure a smooth luggage/vehicle retrieval, and exercise caution with guest property, and resort vehicles and equipment. All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures. Job Duties Be familiar with all Group Resume’s, Events, and Group Lists. Maintain current understanding of the day’s business activities. Work with the Front Services Manager to audit schedules and ensure proper staffing levels for Bell/Valet, and Shuttle Driver positions. Create luggage delivery lists and ensure all operations are accurately carried out for Groups. Ensure there is proper line management of all guests from the porte-cochere to the Lobby desks. Coordinate with shuttle drivers and outside transportation drivers to ensure guests and luggage are handled properly, and that luggage arrives to the designated location within the Resort in a timely manner Assist with monitoring the daily operations and consistently support Front Services team members in their knowledge of how to execute Standard Luxury Service Expectations and Standard Operating Procedures. Foster a work environment which promotes teamwork, mutual respect, and quality training. Consistently promoting the importance of team-oriented philosophies and working as an example of operating as a team with the highest expectations of oneself and the mission of producing seamless operations and luxury level service and product. Help to audit the Front Services team members for schedule accuracy. Make changes to the schedule when business needs require it. Assist in monitoring the work of all Front Services team members and maintain a consistent flow of service to the guests. Coach and train Front Services team members on excellent guest service, timely service, and professional service. Exercise discretion and independent judgment when evaluating new programs, new services and new ideas Stay abreast of property goals in order to create, support and present departmental goals to executive leadership Continue to learn and be on the forefront of new technology for the hotel industry Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy Perform other functions as needed Minimum Requirements Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov. Pre-employment drug screenings are required for this position as a condition of employment. High school diploma, GED, or equivalent Minimum of one (1) – two (2) years’ experience in Front Services, valet, and/or shuttle operations Minimum of one (1) – four (2) years’ experience in a supervisory role in a larger integrated resort/hotel setting Class C CDL license required with clean driving record Experience with Forbes Star and AAA Diamond standard a plus Other Minimum Requirements Ability to work varied shifts, including weekends and holidays Working knowledge of Microsoft Office and CVPS system. Excellent customer service skills Ability to function well under pressure, manage multiple priorities, and meet established deadlines Must possess mature personal discretion and sound judgment Strong leadership abilities, sound judgment, superior problem solving and decision-making skills Excellent organizational, analytical and project management skills, with particular attention to quality and detail Interpersonal skills to deal effectively with all business contacts Professional appearance and demeanor Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. For more information, see www.sunseekerresorts.com