Manager Position Available In Duval, Florida

Job Description:

Description:

Job SummaryThe Manager role supports the GeneralManager in every aspect of the restaurant’s operations. They upholdpromises to their Team, their Guests, and the Business. The Managerwill direct, lead and coordinate the planning, organizing,training, and leadership necessary to achieve stated objectives insales, costs, team member retention, guest service andsatisfaction, food quality, cleanliness and sanitation.

Essential Functions Staffing, Training and Development:

Conducts team member interviews. Conducts team member reviews every 6 months and creates actionplans to ensure growth and development. Supports the Head Trainer to ensure training materialsavailable are consistently and effectively used in team membertraining. Team members are coached, trained and developed in their jobroles for all work areas Team members are provided with the tools, education andexperience to perform individual job descriptions tostandards. Conducts all new team member orientation and supports trainersin each day of training. Personally, follows up with both team members. Conducts performance oriented training and maintains accuratetraining records. Supports the manager-in-training training program whenneeded. Analyzes own strengths and weaknesses. Develops self-improvement objectives, goals and animplementation plan utilizing training programs. Supports the General Manager in the development of newmanagers.

Profitability:

Delivers profitability of restaurant operations by operatingwithin a cost of goods and labor productivity guidelines. Cost goals are met for food. Labor goals are met, work is completed daily (no O.T. isscheduled). Team members are held accountable for achieving food, labor,and other cost goals as communicated by the General Manager. Checklists and reports are completed accurately and on time,invoices checked for accuracy. Supports the General Manager and Kitchen Manager with weeklyinventories and action plans. Provides input in the development of budgets, projections,goals, and objectives. Practices sound security measures always securing people,monies, records, information and equipment.

PersonnelAdministration/Administrative Duties:

Follows administrative guidelines and procedures. Completes andmaintains accurate records/paperwork. Supports the GM to conduct timely, effective team memberperformance reviews. Supports the GM to complete new hire forms properly andefficiently. Reconciles all payroll records at the end of every shift toensure accuracy. Prepares FOH and Bar labor schedules weekly. Maintains schedules to match sales forecasts/budgets for allteam members. Properly uses and documents team member disciplinaryactions. Completes assigned administrative duties such as schedules andreviewing team member schedules, etc., accurately and ontime.

Business Development/Business Understanding and Leadership:

Conducts daily audits and cash checks. Understands and promotes the Hopdoddy culture. Seeks and welcomes the opportunity to learn new techniques andtasks. Builds support and commitment among others around companyinitiatives. Follows direction in all delegated tasks and projects. Has a positive attitude and approach to the job. Demonstrates the highest standards and acts as a role model forteam members. Participates in, and is supportive of all marketing programs.

Actively supports the marketing and sales plan, emphasizingup-selling and other objectives identified by the management team.

Communicates and manages company expectations. Posts important and relevant information for team members withguidance from the General Manager. Participates in the creation of effective and results basedsales building plans. Executes sales building plans.

RestaurantOperations:

Through his/her own conduct, appearance, and energy level setsthe leadership example for the team member in the restaurant. Ensures food is prepared in accordance with Company standardsand recipes. Ensure food safety and security processes and procedures arefollowed. Ensures proper staffing and operation of the restaurant. Leadership includes time spent providing direction to teammembers as well as exceeding guest expectations. Ensures product inventory is maintained and sufficient tosupport operations. Ensures scheduled preventative maintenance and regular cleaningrequired to operate a clean, safe and sanitary restaurant iscompleted following Hopdoddy policies and procedures. Perform other related duties, tasks and responsibilities asrequired from time to time.

Guest Service and Relations:

Provide warm Hopdoddy Hospitality with a smile and eyecontact. Interacts effectively with guests providing them an excellentdining experience. Establishes guest service and satisfaction as a prioritythrough personal example and follow-through. Utilize the “Guest Right of Way” always. Proactively handles guest complaints with a sense of urgency,poise and good judgment. Monitors guest feedback daily. Team member

Relations and TeamBuilding:

Motivates team members to learn and perform quality work. Develops teamwork. Provides quality time with all team membersthrough the open-door policy. Responds in a timely manner to all team member’s needs,concerns and complaints. Regularly praises and effectively coaches all teammembers. Establishes an atmosphere of fairness, mutual respect andconcern in dealing with team members.

Performance Management &Personal Effectiveness:

Models personal excellence and consistency in day-to-daybehaviors and accomplishments. Identifies and analyzes problems and develops workablesolutions. Maintains consistent performance standards for all teammember. Increases effectiveness through proper use of delegation andwork assignments. Participates in team member meetings, coaching and developingthe leadership team and team members. Communicates effectively with management, team members, andguests verbally and in writing when appropriate. Conducts walkthroughs and reviews all shopper scores. Shows initiative and sense of urgency in accomplishing tasksand projects. Performs multiple tasks effectively and efficiently. Works efficiently to meet commitments in a timely manner. Remains composed when something unexpected occurs. Demonstrates consistency in approach and behavior. Comes to work on time ready for the shift and does not leaveuntil the next shift is setup for success. Has personal development plan in place to reach the nextlevel.

Requirements:

Minimum Qualifications Team Player with a sense of humor. High school diploma or equivalent required. Must demonstrate good math and communication skills. Minimum 3 years’ experience as a salaried Manager in fullservice or fast casual restaurant. Demonstrated leadership skills, including coaching, directing,and motivating a team. Exposure to P&L and sales building highly desirable. Knowledge, Skills and Abilities Knowledge of Job Initiative Adaptability and Flexibility Organization and Planning Analytical Ability PC Skills – Intermediate Microsoft Office Suite, PowerPoint,Excel, Word and Outlook ? Creativity Working Relations Communication Development of Team Members Leading People Physical Requirements Must be able to lift 30lbs frequently and up to 80lbsoccasionally. Responsible for utilizing office/restaurant equipment. Theeffective operation of equipment requires the use of all limbs,fingers and the ability to see. Position requires standing, bending, and walking the entireworkday. Must be able work under a high degree of stress on a physical,mental and emotional level; this includes performing work in afast-paced manner and making timely decisions. DisclaimerThisposition description is not intended, and should not be construedto be, an exhaustive list of all responsibilities, skills, effortsor working conditions associated with the job. It is intended,however, to be an accurate reflection of those principal jobelements essential for making decisions related to job performance,team member development and compensation. As such, the incumbentmay perform other duties and responsibilities as required. PIdcb9e1fe8b97-37248-36919018