ASSISTANT GENERAL MANAGER | FULL-TIME | AMALIE ARENA Position Available In Hillsborough, Florida

Assistant General Manager | Full-Time | Amalie Arena
Oak View Group – Senior
Tampa • FL

Food and Beverage:

Food/Beverage Management
0
3
days ago In order to be considered for this role, after clicking “Apply Now” above and being redirected, you must fully complete the application process on the follow-up screen. Overview The Assistant General Manager (AGM) plays a vital leadership role in delivering an exceptional food and beverage experience at the assigned OVG venue. Working in close partnership with the General Manager, the AGM helps oversee all F&B operations—concessions, premium suites, clubs, and catering—ensuring efficient execution, high-quality service, and guest satisfaction across every touchpoint. This position is responsible for supporting a large, diverse team in a dynamic, high-volume environment, while driving revenue growth and maintaining the highest standards of operational excellence, safety, and compliance. The ideal candidate is a hands-on leader with a passion for hospitality, strong organizational skills, and the ability to thrive under pressure in a fast-paced, guest-focused setting. This role pays an annual salary of $115,000-$125,000 and is bonus eligible.

Benefits for full-time roles:

Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until July 18, 2025. Responsibilities Ensure legal, efficient, professional and profitable operation of the assigned OVG venue.
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
Author, review and amend policies & procedures, as required.
Author and amend contracts; authorize terms.
Oversee scheduling and labor allocation.
Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
Directs and assists managers in preparing and attaining future goals.
Provides each manager with the proper direction and follows up on all assignments.
Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
Develops an effective management team.
Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
Evaluates each manager’s performance and makes recommendations for their improvement.
Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.
Perform other duties and responsibilities as assigned. Qualifications BA or BS with business-related major.
Minimum 10 years management experience in food-related or concessions industry.
Concessions Manager Certificate from the National Association of Concessionaires.
Nationally recognized, advanced food service sanitation training course certification.
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
Ability to make sound business/operations decisions quickly and under pressure.
Ability to speak, read, and write in English.
Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
Ability to handle cash accurately and responsibly.
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
Ability to work independently with little direction.
Experience in a fast paced ball park or stadium preferred.
Accounting minor or credits preferred.