Concessions Manager | Full-Time | Amalie Arena Position Available In Hillsborough, Florida

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Concessions Manager at Amalie Arena is responsible for the overall management and operation of assigned concessions stands and areas. This role requires a strong leader with a proven track record of managing high-volume food and beverage operations, driving sales, and ensuring exceptional customer service. The Concessions Manager will oversee a team of supervisors, cashiers, cooks, and support staff, ensuring efficient and profitable operations in a busy NHL Arena. This role pays an annual salary of $65,000-$75,000 and is bonus eligible.

Benefits for Full-Time roles:

Benefits:

Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until July 18, 2025. Responsibilities Oversee the day-to-day operations of assigned concessions stands, ensuring efficient and effective service delivery during all events. Develop and implement standard operating procedures for concessions operations, including opening/closing procedures, inventory management, and cash handling. Monitor and manage inventory levels, ensuring proper stock rotation and minimizing waste. Maintain a clean, organized, and safe working environment in all concessions areas, adhering to all health and safety regulations. Manage point-of-sale systems and ensure accurate transaction processing. Ensure compliance with all applicable health, safety, and liquor control regulations. Recruit, train, and supervise a team of concessions supervisors, cashiers, cooks, and support staff. Schedule staff effectively to meet the demands of events and ensure adequate coverage. Provide ongoing coaching and feedback to staff, fostering a positive and productive work environment. Motivate and inspire the team to deliver exceptional customer service. Ensure that all guests receive prompt, courteous, and efficient service. Maintain a high level of product knowledge, including food and beverage offerings. Monitor and maintain product quality and presentation. Monitor and manage concessions revenue and expenses, ensuring profitability. Implement strategies to maximize sales and minimize costs. Conduct regular inventory audits and reconcile discrepancies. Prepare and submit accurate financial reports. Work with the Concessions Director to achieve sales goals. Collaborate with event planners and other departments to ensure seamless execution of concessions operations for all events. Coordinate concessions setup and breakdown for events. Anticipate and address any potential issues that may arise during events. Work with vendors to ensure product delivery. Qualifications Minimum of 3-5 years of experience in concessions management or a similar role, preferably in a high-volume environment such as a stadium, arena, or large event venue. Proven track record of successfully managing food and beverage operations and leading a team. Strong knowledge of food safety and sanitation practices. Excellent customer service and communication skills. Ability to work in a fast-paced and demanding environment. Strong organizational and time-management skills. Proficiency in point-of-sale systems and inventory management software. Knowledge of health, safety, and liquor control regulations. Ability to work flexible hours, including nights, weekends, and holidays. ServSafe certification or equivalent. Experience with large scale inventory management. Experience with large scale staff management. Experience in a NFL stadium environment, or other professional sports league preferred Experience with high volume cash handling.

Physical Requirements:

Ability to stand for extended periods of time. Ability to lift and carry up to 50 pounds. Ability to work in a noisy and crowded environment. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.