General Manager – Orlando, FL Position Available In Orange, Florida

Job Description:

Press Tab to Move to Skip to Content LinkSelect how often (indays) to receive an alert:

Company Overview:

Bethlehem SharedServices provides professional services exclusively for CigarsInternational, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier &Dutch, Cigarbid.com, and its affiliates. We are the fastest growingcigar company in the country and a leading online and directmarketer of fine cigars, premium pipe tobaccos, luxury gifts, andaccessories.

General Summary:

To oversee all aspects of theday-to-day operations of a niche & luxurious retail establishment,including but not limited to employee development, processes andprocedures of a cigar retail store, full-service bar, and lightkitchen. Responsible for ensuring store functions are completed,including budgeting, forecasting, store events, ordering,receiving, stocking, merchandise, staffing, training, cashhandling, shrink control, and enhancing customer experience. TheGeneral Manager will also have supervisory duties.

JobRequirements:

Bachelor’s Degree in Business, Hospitality Services, orequivalent (work experience considered in lieu of degree) 8+ years of retail, hospitality, and management experience withoperating, capital, and cash budgeting Previous retail experience in a specialized boutique or nicheis preferred but not required Leadership experience managing managers and staff, includinghiring, training, evaluating, and corrective actions Working knowledge of point-of-sale systems and computerliteracy Ability to handle multiple demands and make toughdecisions Excellent written and verbal communicationskills

Responsibilities/Essential Functions:

Establish organizational goals, performance objectives,guidelines, and best practices Oversee all store operations aligned with organizational goalsand standards Supervise department managers and staff in planning andperformance Promote supportive leadership, team building, andempowerment Maintain and improve customer experience standards

FinancialAccountability:

Participate in and oversee the preparation of annualbudgets Manage labor and controllable expenditures within budget Utilize financial reports and tools to support operations Maintain inventory, product mix, and merchandisingstandards Review alcohol and food ordering and pricing to maximizesales Adjust marketing strategies based on financial and salesdata Ensure cashier accountability, key control, and cash handlingsecurity Collaborate with accounting on payroll trends, inventoryvariances, and store objectives

Operations Responsibilities:

Monitor store conditions to meet customer service and budgetgoals Manage bar operations, service levels, and trends Coordinate with merchandising on store design and displays Market merchandise through advertising, promotions, and displayplans Oversee contracts and relationships for mechanical, cleaning,supplies, and food & beverage Maintain inventory, product mix, and merchandisingstandards Assist in planning and executing retail and bar events

CustomerService Responsibilities:

Design and maintain a customer-friendly, well merchandisedstore Assess customer service needs and develop training for staff toensure excellent service

Safety Responsibilities:

Implement and monitor compliance with health and safetylaws Ensure a safe environment for staff and customers

StorePromotion Responsibilities:

Coordinate store information with website design Plan and manage store promotions Develop marketing campaigns within budget to increase localengagement and sales

Benefits:

We value our employees and offer acompetitive benefits package including: Health, Vision & Dental Insurance Flexible Spending Account Disability Plans Life Insurance (Basic & Supplemental) Additional Benefits Paid Vacation, PTO, Holidays 401(k) with company matchCigars International is an equalopportunity employer. All qualified applicants will receiveconsideration without regard to race, color, religion, sex, sexualorientation.

We use E-Verify to confirm employment eligibility. Formore information, visit .If currently employed at STG, please toapply as an internal candidate. #J-18808-Ljbffr