Restaurant Manager – Loews Hotels Universal Orlando Position Available In Orange, Florida

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner. Qualifications Associate of Science degree or higher in Hospitality or Food Service management Thorough knowledge of all matters related to the proper administration of “up-scale” food service operations Two years management experience in hotel or free standing “quality” food service operation Certification as “Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria Effective management, leadership, organizational and communication skills Ability to work flexible schedule to include weekends and holidays Addresses guests by their names at all times Is friendly, sincere, professional to make guest feel important Essential Functions and Responsibilities Maintains outlet staffing levels so as to provide for optimal performance Represents the Director of Food and Beverage in his/her absence Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control Personally supervises outlet activities to ensure quality production/delivery of product/service Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP’s expected Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same Coaches, counsels, retrains employees as needed to ensure superior levels of performance Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service Other duties as assigned Supportive Functions and Responsibilities Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, Friendly, and helpful to guests, management and fellow employees Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Addresses guests by their names at all times Is friendly, sincere, and professional to make guest(s) feel important Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.