Chick-fil-A Front of House Assistant Manager Position Available In Palm Beach, Florida

Chick-fil-A Front of House Assistant Manager RER Restaurant Enterprise LLC Royal Palm Beach, FL Job Details $18•$20 an hour 4 hours ago Benefits Health insurance Paid time off Flexible schedule Qualifications Serving Customer service Mid-level Under 1 year Full Job Description Front of House Assistant Manager•Royal Palm Beach FSR Job Summary As a Front of House Assistant Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.

Responsibilities Operations:

Oversee daily operations of the Front of House Department and lead the shifts with excellence during your shift. Ensure team policies and procedures are being maintained by all team members during your shift. Implement and maintain high standards of customer service to ensure a quick and positive dining experience. Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy. Hold the team accountable for completion of their VSBL checklists. Oversee your designated area(s) of responsibility which will many change at determination of the FOH Director(s) (i.e. CEMs, VSBL, Cleanliness, RER Roadmaps, etc)

Leadership Oversight:

Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’ Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, CEM success metrics, VSBL completion rate, etc) Attend monthly manager meetings to ensure alignment with FOH goals and action plans Meet with

FOH AM/PM

Manager(s) biweekly to give/receive feedback

Financial Stewardship:

Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team Collaborate with the AM and PM Managers to ensure CEM goals are met monthly and productivity goals are met daily Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals

Training and Development:

Ensure team members are progressing through the RER roadmaps consistently Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance

Success Metrics:

We know that the FOH Assistant Manager is successfully meeting and exceeding role expectations when the following items are met: Productivity is at or above 90 Speed of service is at or below 4 minutes Area(s) of Responsibility Success Metrics are met: Cleanliness•Weekly cleanings done, Ecosure @ 1

CEM Scores:

Order Accuracy, Fast Service, Taste, and Temperature scores meet or exceed market averages AHA timers at 98% VSBL completion rate 100% RER Roadmaps•All team members with 6 month tenure have at least completed their intermediate checklist

Perks:

Great company Competitive Base Pay•range is $18•20 per hour (based on 45 hour work week) Health Insurance Paid Time Off Meal privileges Flexible schedule/ Sundays off Positive work environment