General Manager Position Available In Palm Beach, Florida

General Manager Tideline Palm Beach Ocean Resort & Spa
2842 S. Ocean Boulevard
Palm Beach, FL 33480
134 Room Resort
Full-Time
The Purpose / Cause / Passion of TLPB Hospitality managed hotels is to provide guests with a value-oriented experience among a diversity of lodging options (value to luxury) while providing exceptional financial returns to the owner.
Position Purpose /

Principal Responsibilities:

The purpose of this position is to lead the 134 room, luxury beachfront resort and spa team giving guests a memorable Palm Beach resort experience while providing the owner with above-market returns on the asset. The General Manager will inspire the team of hospitality professionals to enjoy working at Tideline Palm Beach such that it is reflected in the guest experience. The General Manager will have a disciplined yet warm demeanor ensuring an exceptionally high resort standards while balancing the charm and indigenous qualities of Tideline Palm Beach as a luxury beachfront destination.
Our Core Responsibilities to Each Other and Our Guests /

Patrons:

• Leave people and places better than you found them.

Example of Duties /

Essential Functions:

• Lead the operations team to meet all financial objectives, provide an extraordinary guest experience, and create / foster a culture for team members to love where they work.
• Set the culture for leadership team AND hourly team members of leaving people and places better than you found them.
• Lead with a hands-on approach, focused on getting things done quickly and accurately.
• Work with all available channels to fill the hotel with group and leisure room nights, local catering, and spa appointments.
• Hire best-in-class leaders who are disciplined and compassionate who understand the balance of operations and profitability.
• Regularly interact with the Regional Director of Operations and owner ensuring clear communication regarding the operations and status of the resort.
• Micromanage costs using all TLPB tools ensuring all KPIs are at or below budgeted or reforecasted levels.
• Lead the Senior Leadership Team using the Traction methodology to keep team focused on objectives and achieving all targets.

Supportive Functions:

• All aspects of the hotel operation; leading the team to meet targets and objectives.
• Participate in Palm Beach County Hotel Association activities to drive tourism to Palm Beach County but targeting Tideline Palm Beach.

Participate in the Palm Beach Chamber of Commerce meetings to drive business to Tideline Palm Beach. Note these activities are NOT to deter from overseeing the day-to-day operations of Tideline Palm Beach.

Physical Requirements:

Physical Activity Frequency
Sitting Frequent
Walking, Standing Constant
Climbing Stairs Occasional
Crouching/Bending/Stooping Rare
Reaching Occasional
Grasping Occasional
Pushing/Pulling Rare
Near Vision Constant
Far Vision Rare
Hearing Constant
Talking Constant
Smell Rare
Lifting/Carrying Rare up to 20 lbs.

Safety Requirements:

It is doubtful you will need any Personal Protective Equipment (PPE) to perform work duties that may have the potential of risk to your health or safety. If so, the hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to replace defective, damaged, or lost PPE, or equipment that does not fit for your personal use. Note, as General Manager, you might be on the receiving end of team members informing you of defective, damaged, or lost PPE. It is the General Manager’s responsibility to ensure all team members are properly equipped to perform their roles in a safe manner.

Organizational Relationships:

Positions directly reporting to this position (titles):

• Director of Sales & Catering.
• Director of Food and Beverage
• Engineering Manager
  TLPB Corporate and Partner Positions directly working with this position:
• Labor and Operations Analyst (payroll & operational analytics).
• Revenue Manager
• Digital Marketing
• Third party accounting firm
  Specific Job Knowledge, Skill, and Ability
  The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Entrepreneurial skills: ability to lead a small business and drive results with support but minimal oversight.
  . Group and catering revenue production.
  . Revenue management.
  . Digital marketing.
  . Team member training resources.
• Ability to set leadership team’s priorities, milestones and meet KPIs and targets.
• Strong understanding of rooms revenue management inclusive of rate setting, STR analytics, supply and demand manipulation and Tideline Palm Beach’s position in the market to drive maximum RevPar. And how to leverage Marriott’s services for both revenue management and digital marketing to maximize RevPar.
• Strong understanding of food and beverage operations.

Executing a concept, menu development (both food and beverage), pricing, steps of service, low food and beverage cost of sales, matching labor cost to service levels, OS&E commensurate with concept and costs. The General Manager is expected to work with the Director of F&B to deliver an extraordinary F&B product to guests, groups, and catered events.

• Strong understanding of resort amenity operations (pool, beach, and Spa). And how these amenities integrate into the Tideline Palm Beach guest experience while contributing to the profitability of the resort.
• Ability to read, write and speak English.
• Ability to communicate effectively compassionately, concisely, and definitively with guests and team members verbally and / or in writing.
• Ability to follow all safety procedures / standards and able to recognize and act in emergency situations.
• Ability to multi-task (address multiple projects at once).
• More than proficient use of the Microsoft Suite of applications (Excel, Word, PowerPoint, other).
• Ability to draft reports as requested.

Qualification Standards

Education:

4 years of college, business or hospitality degree preferred.

Experience:

• At least 5 years as GM of a 4- or 5-Star resort, preferably a beach resort.
• At least 5 years as a senior level leader (GM, rooms, or sales).
• Past roles to include rooms, food and beverage or sales a plus.
• At least 5 years in a leadership role leading and inspiring large teams.
  Key Success Factors (do these and you’ll be successful):
• Deliver EBITDA at or above targets as agreed upon by ownership.
• Upper quartile Guest Satisfaction metrics (TripAdvisor, Google, etc.).
• Low turnover of leadership positions and low voluntary turnover of talented team members.
• Clear, concise communication with ownership.

Posted May 19, 2025
12 Tideline Palm Beach Ocean Resort & Spa
Tideline Palm Beach Ocean Resort and Spa is on Palm Beach’s most beautiful sandy beach right next door to the Four Seasons Hotel. This ocean-front hotel features 134 brand-new luxury guest rooms and suites with Fili D’oro bedding. The entire hotel was renovated at the end of 2023.
This sophisticated hotel has been rated among the top resorts in Florida by reader’s choice in Conde Nast Traveler. Guests have access to a private white sand beach, two world-class restaurants within the resort, and a full-service spa that has been ranked among the best in Florida.