Assistant Manager – Concierge Medicine – Concierge Medicine Position Available In Polk, Florida

Assistant Manager

• Concierge Medicine
• Concierge Medicine 3.

7 3.7 out of 5 stars 130 Pablo Street, Lakeland, FL 33803 Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits. Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you’re starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally. Work Hours per

Biweekly Pay Period:

80.00

Shift :

Monday

• Friday 8:00am to 5:00pm

Location :

130

Pablo St Lakeland, FL Pay Rate :

Min $67,267.20 Mid $84,073.60 Position Summary The Assistant Manager of Concierge Medicine is responsible for supporting the day-to-day operations of the Concierge Medicine practice, ensuring efficient workflow and excellent customer service. This role involves overseeing staff, assisting with strategic planning, implementing company policies, managing inventory, and handling customer inquiries or concerns. The Assistant Manager works closely with the Manager/Director to develop clinic workflow, maintain operational standards for Concierge Medicine, and ensure that business goals are met. Additionally, this position requires strong communication, leadership, and problem-solving skills to help manage both the team and concierge business practice effectively. Position Responsibilities People At The Heart Of All That We Do Fosters an inclusive and engaged environment through teamwork and collaboration. Ensures patients and families have the best possible experiences across the continuum of care. Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created. Safety And Performance Improvement Behaves in a mindful manner focused on self, patient, visitor, and team safety. Demonstrates accountability and commitment to quality work. Participates actively in process improvement and adoption of standard work. Stewardship Demonstrates responsible use of LRH’s resources including people, finances, equipment and facilities. Knows and adheres to organizational and department policies and procedures. People At The Heart Of All We Do Fosters an inclusive and engaged environment through teamwork and collaboration. Ensures patients and families have the best possible experiences across the continuum of care. Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created. Safety And Performance Improvement Behaves in a mindful manner focused on self, patient, visitor, and team safety. Demonstrates accountability and commitment to quality work. Participates actively in process improvement and adoption of standard work. Stewardship Demonstrates responsible use of LRH’s resources including people, finances, equipment and facilities. Knows and adheres to organizational and department policies and procedures.

Standard Work:

Assistant Manager

• Concierge Medicine Assists Concierge Medicine Department Leadership Team (Manger and Director), in developing and implementing policies and procedures for Concierge Medicine daily operations.

Assists the Leadership Team in Supervising Concierge Medicine Support Staff; monitors weekly employee schedules to provide the best customer service experience and support for the physicians. Responsible for the direction and evaluation of patient care delivery and for collaborating with all members of the ambulatory health care team to optimize patient care and identify areas for opportunities to improve care for Concierge Medicine patients. Participates in monthly Leadership Team meetings to discuss clinic flow and optimization of patient care. Performs QA on the department’s operations, including conducting weekly and monthly audits; reviewing operational reports; and executing corrective actions, as needed with oversight by the Manager/Director. Supports orientation and training of newly hired personnel, ensuring adherence to established SOPs, clinic/hospital policies and procedures. Ensures that the department’s environment is clean and safe, patient ready, and concierge service aligned. Other related duties as assigned by the Concierge Medicine Manager/Director.

Competencies & Skills Essential:

Customer Focus

• Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs. Driving for Results
• Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. Coaching and Developing Others
• Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities. Building Partnerships
• Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.

Knowledge of professional nursing principles and theory, federal and state regulations and standard practice and procedures that are within the standard scope of the nursing profession. Knowledge of policies and procedures related to infection control, environmental safety and patient confidentiality. Knowledge of safety practices that prevent exposure to known workplace hazards and the necessary action needed when exposed. Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care. Skill in health information management, and use of an electronic medical record system.

Nonessential:

Strong working knowledge of function and use of electronic health records. Knowledge of HEDIS and Star measures. Knowledge of medical office billing and coding (including ICD-10).

Qualifications & Experience Essential:

High School or Equivalent Nonessential:

Associate Degree Essential:

LPN Nonessential:

LPN or higher Other information:

Experience Essential:

Prior supervisor experience, minimum of one year Two years of LPN experience

Experience Preferred:

Ambulatory Clinic Experience Primary Care Experience/Managed Care Concierge Medicine Experience Certification Essential:

BLS Certification Preferred:

IV therapy

Licenses Essential:

LPN Selected Report Fields Add to Existing Report Create New Report