Retail General Manager Position Available In Fulton, Georgia

Retail General Manager CardsHQ, LLC Atlanta, GA Job Details Full-time $60,000 – $80,000 a year 12 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Management Inventory control Trading Customer service Merchandising Mid-level 3 years Cash register Customer segmentation Supervising experience Team management Store management Team training POS POS systems Event customer service Retail management Cash handling Leadership Retail sales

Full Job Description About CardsHQ:

CardsHQ is a massive, state-of-the-art, 14,000 square foot card shop that raises the bar for the collector experience. At CHQ, we create fairness and fun in every pack. Our retail location isn’t just a store—it’s a destination. Whether customers are chasing grails, connecting with the community, or enjoying a live event, we aim to deliver unforgettable moments rooted in the love of the hobby. We believe in hype that’s earned, teams that are sharp, and systems that run smooth.

The Role:

We’re looking for a seasoned and energized Retail General Manager to lead one of our most important assets—our Atlanta retail store. This is a hands-on leadership position that touches every part of the retail experience: the people, the product, the vibe, and the performance. As General Manager, you’ll be responsible for creating a customer-first culture, building a high-performing team, maintaining operational excellence, and helping CardsHQ thrive as both a business and a community hub. While experience in the trading card or collectibles world is a plus, a demonstrated ability to quickly learn a new industry or product line—and lead with confidence—is essential. If you’ve ever stepped into a new space, learned it fast, and owned it like a pro, this is your kind of challenge. We’re a hobby-driven company where community comes first. That means delivering excellent service, hosting unforgettable events, and building real relationships with customers. It also means obsessing over details— from store cleanliness and visual layout to inventory flow and team training. You’ll set the tone for store standards, champion a clean and organized environment, and ensure that every touchpoint reflects the CardsHQ brand.

What You’ll Do:

Lead the Team Hire, train, develop, and retain a high-performing retail team Design and deliver training programs focused on product knowledge, customer interaction, and operational best practices Build smart staff schedules that align with demand, morale, and budget Coach with clarity, be fair, and celebrate team wins with intention Drive Customer Experience Instill a customer-first mentality in the team; create memorable, welcoming interactions for everyone who walks through the door Implement strategies to increase customer satisfaction, loyalty, and engagement Ensure the store environment is inclusive, energized, and aligned with our brand and community values Own the Numbers Analyze sales data, foot traffic, and customer behavior to inform business decisions Track store performance metrics, report on what’s working, and identify areas for improvement Maintain full accountability for cash operations, ensuring accuracy and compliance with policies Be Operationally Excellent Partner with the inventory team to ensure stock is accurate, timely, and aligned with customer demand Communicate proactively about inventory needs ahead of key events, promotions, or seasonal shifts Ensure visual merchandising, store layout, and product displays are clean, organized, and sales-driven Oversee daily store maintenance and cleanliness—setting a high standard and holding the team accountable Connect Strategy to Action Lead the implementation of customer tagging and information strategies to drive personalization and targeted marketing Collaborate with marketing and events teams to plan and execute in-store events and seasonal activations Optimize performance across KPIs tied to service, sales, operations, and team productivity

What You Bring:

3+ years of experience leading a retail team in a high-touch or specialty environment Proven ability to quickly learn new products or industries and lead with expertise Strong background in staff management, operational execution, and customer engagement Confidence in analyzing data, managing labor schedules, and owning a P&L Experience with POS, inventory, and retail reporting systems Exceptional communication, coaching, and team-building skills Passion for culture, community, and delivering unforgettable in-store experiences Availability to work a consistent schedule that includes weekends—this is a required part of the role

Bonus If You Have:

Knowledge of trading cards, collectibles, or pop culture markets Experience planning or executing live events or community activations Familiarity with customer segmentation, loyalty programs, or tagging systems

Compensation:

$60,000-$80,000 annually (based on experience), medical benefits, access to 401k employer match program (after vetting period), and PTO/Sick Days. Ready to lead the floor and bring the hype? Apply now and help us build something special— pack by pack, customer by customer.

Job Type:

Full-time Pay:

$60,000.00 – $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off

Shift:

Day shift

Work Location:

In person