F&B Manager Position Available In East Baton Rouge, Louisiana

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
Top industry pay
Tuition Reimbursement
401k with company match
Comprehensive health packages, including a free option for Full-time Team Members
Paid Time Off

F&B MANAGER

The F&B Manager oversees the front and back of house operations of food outlets, showroom and snack bar. This position is responsible for learning and communicating the various policies and procedure required of the F&B department. They’re Responsible for the supervision and performance of the F&B Supervisors and the direct reports of those positions. In addition to providing outstanding guest service to internal and external guests.

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
Ensure consistent high-quality service to all our team members and guests.
Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
Provide hands-on leadership to F&B department.
Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
Supervise inventories and estimate food and beverage costs. May be required to use computer to facilitate collection and analysis of information.
Communicate regularly with purchasing department regarding supply inventory.
Develop and manage the departmental budget, including capital expenditures.
Monitor staffing levels to ensure budgetary compliance.
Manage escalated guest service issues appropriately and discreetly.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Ensure satisfaction to guests.
Follow lawful directions from supervisors.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Interact well with others and be a positive influence on team member morale.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

QUALIFICATIONS

A high school diploma or GED equivalent is preferred.
Three to five years of experience in restaurant or hospitality operations, or the equivalent combination of education and experience required.
At least three years of supervisory experience in a high volume kitchen is preferred.
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
Gaming industry experience is preferred.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.