Front of House Manager – Lafayette, LA Position Available In Lafayette, Louisiana
Tallo's Job Summary: Surge Entertainment by Drew Brees in Lafayette, LA is seeking a Front of House Manager to oversee staff, operations, and customer service at Surge Prime Bistreaux. Responsibilities include managing non-managerial staff, handling scheduling, ensuring food safety procedures, and resolving customer issues professionally. The ideal candidate will have 2+ years of restaurant industry experience and strong people management skills. This is a full-time position with benefits such as 401(k) matching, dental and health insurance, paid time off, and vision insurance.
Job Description
Front of House Manager – Lafayette, LA Surge Entertainmment by Drew Brees – Lafayette 2723 West Pinhook Road, Lafayette, LA 70508 Surge Entertainment by Drew Brees is the top entertainment destination for kids, families and adults in and around the Lafayette area. We offer activities like bowling, karaoke, ninja courses, sports simulators, arcades and more along with a full restaurant and bar (Surge Prime Bistreaux). We are looking for someone to join our Restaurant’s on-site management team to help manage our Front of House staff and oversee the operations and customer service of our guests.
Job Responsibilities:
You will be tasked with providing services including but not limited to the following: Delivering and ensuring the staff offers the highest customer service possible Communicate effectively with all personnel at Surge and Surge Management, LLC. to meet revenue objectives Interviewing, selecting, and training all Front of House non-managerial personnel, including servers, bussers and bar staff Supervising and directing the work of all Surge Front of House non-managerial personnel, including but not limited to servers, bussers and bar staff Disciplining, coaching and counseling all Surge Front of House non-managerial personnel, including but not issuing verbal warning, write-ups and terminations Appraising employee productivity and efficiency to recommend promotions or other changes in status Apportioning work among employees Handling employee complaints and grievances in accordance with Company policy Assessing employees performance and terminating unsuccessful employees. Resolve customer issues in a professional manner. Handling refunds with customers when appropriate on behalf of servers. Assist with coordination of employee schedules for servers, bussers and bar staff. Ensure all food safety procedures are strictly adhered to according to sanitary regulations. Maintain safe working conditions. Report all injuries in a timely manner to Surge Management, LLC, preserving video clips and all supporting documentation. Document in writing, any and all incidents, customer complaints, injuries, employee issues, etc. that occur at Surge. Follow company policies and procedures regarding the handling of cash, property, products and equipment Audit inventory levels to ensure product availability, and order products as necessary and as directed by the GM or Assistant GM. Ensure the restaurant front of house is clean, organized and ready to deliver at all times. Comply to all federal, state and local laws and regulation Perform any and all other Services as requested by Company.
Skills:
2+ years’ experience in the restaurant industry. People management experience preferred. High school diploma or equivalent Ability to work flexible hours, including nights and weekends Excellent interpersonal communication skills Excellent organizational and leadership skills Dependable and reliable
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Shift:
10 hour shift
Experience:
Management:
1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to
Commute:
Lafayette, LA 70508 (Required) Ability to
Relocate:
Lafayette, LA 70508: Relocate before starting work (Required)
Work Location:
In person
