Assistant General Manager Position Available In Middlesex, Massachusetts

Assistant General Manager Lixi Hospitality Lexington, MA Job Details Full-time From $55,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Mid-level Full Job Description The Assistant General Manager must focus on extraordinary guest services, be committed to profitability, and be dedicated to the long-term growth and development of all associates.

ASST GENERAL MANAGER DUTIES AND RESPONSIBILITIES

Assist the General Manager in his day-to-day operations. Provides training to staff Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations. Monitor the Guest feedback on TripAdvisor, OTA Channels & Brand.com etc. and Medallia surveys. Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process. Selects or assist in the selection of hotel staff and completes all new hire paper works. • Review employee performance and conducts personnel actions such as disciplinary actions and terminations. Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Ensure full compliance to hotel operating controls, SOPs, policies, procedures and service standards. Ensures the objectives and goals of brand and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Assist GM in key property issues including capital projects, customer service and refurbishment. Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines. Performs daily, weekly, and monthly property inspections. • Ensures property, grounds, physical plant, and work areas maintained to standard. Builds strong working relationships and communications with hotel staff, HOD’s and other departments to ensure maximum operating effectiveness and fulfilment of special event need. Cover shifts is all departments as scheduled by the General Manager. Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM. Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need. Performs sudden audits on rooms and other operating areas. • Provide effective leadership to hotel team members. Ensure hotel staff is provided with uniforms and name tags and upholds property grooming standards. Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures. Assist the GM in in all aspects of business planning. Must be available 24/7 in case to respond to any guest or employee emergencies. All Other duties as assigned by the General Manager or Management.

Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift Evening shift Morning shift

Work Location:

In person