Clubhouse Manager Pakachoag Golf Course Position Available In Worcester, Massachusetts

Clubhouse Manager – Pakachoag Golf Course Town of Auburn – 4.0 Auburn, MA Job Details Full-time $60,000 – $65,000 a year 16 hours ago Qualifications Microsoft Word Email marketing CPR Certification Microsoft Excel Management Social media management ServSafe Customer service Mid-level High school diploma or GED Driver’s License Bachelor’s degree First Aid Certification POS Budgeting Cash handling Leadership 2 years Communication skills

Full Job Description Job Posting:

Clubhouse Manager – Pakachoag Golf Course Town of Auburn, Department of Public Works The Town of Auburn is seeking a dynamic and qualified individual for the full-time position of Clubhouse Manager at Pakachoag Golf Course. This key role is responsible for managing day-to-day clubhouse operations and ensuring a high-quality experience for all patrons. The Clubhouse Manager works under the direct supervision of the DPW Director and in collaboration with the Golf Course Superintendent. ________________________________________

Position Summary:

The Clubhouse Manager oversees all clubhouse activities including golf operations, staffing, food and beverage, scheduling, customer service, sales, marketing, and fiscal reporting. The ideal candidate will be highly organized, customer-focused, and capable of managing a fast-paced, public-facing environment with minimal supervision. ________________________________________

Key Responsibilities:

Operational Management Oversee daily clubhouse operations including the pro shop, tee time reservation system, POS system, golf carts, concessions, and starter/ranger staff. Monitor and maintain clubhouse cleanliness, functionality, and readiness for guests. Write and implement new policies; ensure staff understanding and enforcement of all procedures. Customer Service Deliver exceptional customer service to all patrons; serve as the primary contact for questions, concerns, and issue resolution. Maintain a visible and approachable presence during operating hours and peak times. Calmly and efficiently address and resolve operational issues as they arise. Staffing & Leadership Hire, train, schedule, and supervise all frontline staff, including clubhouse attendants, starters, and rangers. Develop training materials and standard operating procedures. Provide leadership, coaching, and shift coverage as needed. Financial Management Handle daily cash and credit card transactions; reconcile and prepare accurate daily turn-in reports. Make timely bank deposits and ensure compliance with municipal financial policies. Manage budgeting, track expenses, and oversee financial reporting and purchasing. Submit weekly payroll, weekly bill schedules, and monthly tax reports. Ensure inventory accuracy and fiscal responsibility. Identify and pursue relevant grant opportunities to support operations. Marketing & Communications Manage and update social media with regular, engaging content. Create and distribute email newsletters and promotional materials. Develop strategies to increase league play, junior programs, season passes, and outings. Golf Programming Schedule and coordinate leagues, school matches, and high school golf practices. Sell and manage season passes, ensuring accurate records and required documentation. Leadership Presence Be on-site and available during all operating hours, including early mornings, evenings, weekends, and holidays during the golf season. Work collaboratively with staff and Town departments, representing the course in a professional and community-minded manner.

Qualifications:

Minimum of 2 years’ experience in golf course operations or clubhouse management. Strong understanding of financial procedures including cash handling, reconciliation, budgeting, and procurement. Demonstrated leadership skills and ability to multitask under pressure. Excellent written and verbal communication skills. Proficiency in Microsoft Word, Excel, POS systems, credit card terminals, and basic IT troubleshooting. Experience with email marketing, social media, and community outreach. Solid knowledge of golf operations, etiquette, league, and tournament coordination. Valid driver’s license required.

Preferred Qualifications:

Experience working in municipal or public-sector settings. Familiarity with government budgeting and procurement processes. ServSafe Manager Certification and Allergen Awareness Certification. CPR/First Aid certification, or willingness to obtain. Batchelor’s Degree preferred

Position Details:

Status:

Full-Time Salary:

$60,000 – $65,000 annually

Location:

Pakachoag Golf Course, Auburn, MA ________________________________________ How to

Apply:

Submit a cover letter, resume, and Town of Auburn employment application (available at www.auburnma.gov) to: Human Resource Coordinator 104 Central Street Auburn, MA 01501 Or email:

Deadline:

Applications received by July 11, 2025 will receive first consideration. ________________________________________ The Town of Auburn is an Affirmative Action/Equal Opportunity Employer. Job Details Category Pakachoag Golf Course Status Open Posted June 25, 2025 Closing Open Until Filled