GENERAL MANAGER-Terramor Position Available In Hancock, Maine

GENERAL MANAGER-Terramor
Req #1567
1453 ME-102, Bar Harbor, ME 04609, USA Job Description
Posted Friday, April 4, 2025 at 12:00 AM Terramor Outdoor Resorts is the latest addition to Kampgrounds of America, Inc., offering an elevated glamping experience. (KOA)’s Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. The resort features upscale canvas tents, a lodge with dining options, pavilion for private events, wellness tent, on-site nature trails, and amenities like a pool and hot tub. At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect.

We strive to:

intentionally create a sense of community and belonging for our guests, employees and franchise partners
continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
sustain a culture that promotes diversity of thought and experiences
ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
drive change in our company and industry through action and implementation

Summary:

The General Manager provides leadership for setting and reinforcing high standards at an OAK or Terramor property. The General Manager is responsible for allocating budget resources, coordinating business operations, hiring, and developing team members, managing operational costs, ensuring great customer service, improving administration processes, engaging with vendors, identifying business opportunities, and monitoring financial activities. Their entrepreneurial spirit and vision in directing business functions will assist KOA in maintaining relationships with guests, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. The GM provides leadership, operational management and people/team development aligned with KOA’s Culture, Mission, Vision & Values.

Essential Duties and Responsibilities:

Oversee daily business operations.
Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash.
Hire, monitor, and develop a strong, diverse, and efficient team.
Provide great customer service while improving guest satisfaction and raising the net promoter score.
Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities.
Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual.
Prepare necessary reports and give presentations articulating property key performance indicators.
Develop effective conflict resolution and critical thinking skills.
Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
Partner with real estate development to recommend, plan, and oversee capital projects.
Be the local face of KOA and build high performance teams dedicated to delivering KOAs Culture, Mission, Values, and Goals.
Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements. This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:

High School Diploma or equivalent
3+ years leading resort operations, guest experience, hospitality management, managing food and beverage operations
Proficient knowledge in Microsoft Office products
Strong decision-making ability
Proven experience in managing budgets
Excellent communication, collaboration, and delegation skills with the ability to manage confrontations
Ability to work in a fast-paced and high-pressure environment
Proven experience to motivate, lead, and develop teams
Dedication to guest and employee experience Physical demands and working conditions: Must be able to lift 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
Must speak and write English fluently, ability to speak multiple languages a plus.
Requires long periods of sitting and/or standing, and computer usage.
Ability to stand for long periods of time.
Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
Ability to work inside and outdoors and in variable climates.
Able to travel by airplane and automobile.
Valid driver’s license
Able to work nights, weekends, and holidays. KOA does not sponsor Visas KOA currently does NOT hire in the following states:
Alaska, District of Columbia, Idaho, Louisiana, New Hampshire, North Dakota, Rhode Island, Vermont Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status. Job Details
Pay Type
Salary
Travel Required
Yes
Travel Percentage
10
Hiring Min Rate
85,000 USD
Hiring Max Rate
95,000 USD