Factory Cafe and Tours Manager Position Available In Buncombe, North Carolina

Factory Cafe and Tours Manager French Broad Chocolate Asheville, NC 28801 FBC Mission We make awesome chocolate -sourced with integrity, crafted with intention, and served with gratitude. FBC Public Benefit To promote sustainable food systems and raise awareness of the challenges in our supply chain It is the responsibility of all French Broad Chocolates employees to work in the best interest of the team, community and environment, and in support of FBC’s Mission, Values and Public Benefit Job Description The Factory Cafe and Tours Manager ensures smooth operations of French Broad Chocolates Factory Cafe and Tours program. The Cafe Manager provides oversight and leadership to the front-of-house team. They coach and mentor; teach standards of fast, friendly, and helpful service; and guide the FOH team to create a positive experience for our guests. They ensure that all processes and procedures are up to date and clearly communicated. Responsibilities The Factory Cafe Manager oversees day to day operations, tour schedule and team management for the Factory Cafe. Acts as the role model for outstanding service and consistently monitors, coaches, and encourages team members to meet FBC’s service standards. Assists in training staff on processes, policies, and procedures Helps create, implement, and train tour curriculum Provides Leadership/HR with feedback regarding employee reviews, promotions and disciplinary action Participates in interviewing and hiring Responsible for Inventory, ordering and administrative duties Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise/retail goods, and equipment Adheres to all food safety and occupational safety protocols and procedures Handles guest complaints and resolves concerns in a professional manner Additional tasks as requested Qualifications 1+ years of supervisory experience preferred 1+ years of service/retail experience preferred Ability to lead others Open-minded; thrives in an environment of change Ability to maintain positivity and composure during all types of situations Alignment with FBC’s mission, vision, and values Working conditions Will require evenings, weekends, holidays and overtime as necessary Primarily indoor work, but with varying climatic conditions Varying conditions within the restaurant, including but not limited to wet floors, sharp objects, brulee torches, hot liquids, etc. as normally found in a restaurant/kitchen environment Physical requirements Standing for extended periods Solo lift 50 lb. regularly Team lift 70 lb. occasionally Repetitive tasks with infrequent rest period This job description is designed to outline primary duties, qualifications, and job scope. Duties are not limited to those listed above. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the team and business. French Broad Chocolate is an equal opportunity employer and is committed to diversity, equity, and inclusion in our employment practices.

Job Type:

Full-time Pay:

From $53,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance

Schedule:

Weekends as needed Shift availability: Day Shift (Preferred) Ability to

Commute:

Asheville, NC 28801 (Preferred) Ability to

Relocate:

Asheville, NC 28801: Relocate before starting work (Preferred)

Work Location:

In person