Front of House Assistant Manager Position Available In Durham, North Carolina

Front of House Assistant Manager Durham Distillery Durham, NC Job Details Part-time From $25 an hour 1 day ago Qualifications Microsoft Powerpoint Microsoft Word Hospitality 7 years Microsoft Excel Management Spirits experience Customer service Restaurant management Shift management Mid-level Driver’s License Supervising experience Team management Staff training Food service POS Training & development Food service management experience (6-10 years) Cocktail experience Leadership Restaurant experience Communication skills Food service management Hospitality management 10 years Full Job Description Front of House Assistant Manager Durham Distillery | Durham, NC 27701

Job Type:

Part-Time (24-30 hours/week)

Pay:

$25.00/hour

Work Location:

In-person Schedule:

Includes evenings, weekends, and holidays About the Role Durham Distillery is seeking a dynamic and service-driven Front of House Assistant Manager to lead guest experiences in our tasting room and cocktail bar. This role is pivotal in driving promotional success, enhancing customer engagement, and ensuring premium hospitality. You will be instrumental in shaping memorable guest experiences while supporting strategic promotional initiatives and maintaining operational excellence. This is an exciting opportunity to be a key representative of our nationally recognized brand, delivering exceptional service and reinforcing our reputation for quality, innovation, and warmth. Primary Responsibilities1. Drive Consumer Traffic & Promotions

• Collaborate with the Director of Hospitality & Culture on creative monthly promotions that boost foot traffic and customer engagement.
• Execute limited-time offers (LTOs), VIP tastings, and unique on-site events that drive brand loyalty and sales.
• Coordinate with the marketing team to ensure alignment on messaging, signage, and event execution.
• Use customer feedback and analytics to refine promotions and identify new opportunities for in-house activations. 2. Elevate Guest Experience
• Lead staff in delivering an elevated, personalized guest experience through effective service protocols, staff training, and hands-on leadership.
• Oversee daily service operations with attention to guest flow, ambiance, and customer satisfaction.
• Implement QR-based and in-person feedback systems to monitor guest sentiment and apply insights to improve service.
• Train team members to confidently share product knowledge and make tailored cocktail recommendations.
• Design and execute upselling strategies that enhance guest value while maintaining authenticity and approachability. 3. Operational Support & Floor Leadership
• Act as the “manager on duty” during service, guiding prep, cleanliness, team briefings, and pace of service.
• Manage private event and tour logistics in coordination with the Director of Hospitality & Culture.
• Help maintain inventory control, working closely with back-of-house and production teams to ensure readiness.
• Evaluate and approve comps and service adjustments as needed, balancing guest experience with brand standards.
• Ensure that each guest visit ends with a personal and gracious farewell, leaving a lasting impression of hospitality. Train all front-of-house (FOH) staff on Durham Distillery’s history, core product knowledge, and steps of service to ensure consistency and authenticity in guest interactions.
• Lead and conduct behind-the-scenes distillery tours for guests, delivering engaging and educational experiences that highlight our brand story and production process. 4. Foster Internal Collaboration
• Support cross-functional communication between front-of-house, back-of-house, and marketing to ensure seamless operations and storytelling.
• Participate in team-building efforts that promote a strong internal culture and shared ownership of the guest experience.
• Contribute to maintaining and evolving hospitality best practices that reflect Durham Distillery’s premium positioning. Qualifications & Skills
• At least 7 years of experience in Hospitality, spirits, or retail environments.
• Strong understanding of customer experience tools and data-driven service improvements.
• Proven track record in implementing successful promotional and upselling initiatives.
• Excellent communication and training skills; confidence in leading guest interactions.
• Passion for craft spirits, hospitality, and guest-centric service delivery.
• Ability to lead by example and contribute to a collaborative team culture.
• Availability to work evenings, weekends, and holidays.
• Tech proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to lift up to 50 pounds.
• Professional demeanor and strict adherence to sobriety during working hours. Equity & Inclusion Durham Distillery is a living wage employer and proudly encourages womxn, People of Color, and LGBTQ+ individuals to apply. We are committed to an inclusive workplace and equal opportunity in employment. Additional Requirements
• Must be 21 years or older with a valid ID.
• Must have a reliable source of transportation.
• Certified background check required (non-negotiable due to industry regulations).
• Incomplete or inaccurate applications will not be considered.

Why Join Durham Distillery? You’ll be joining a fast-growing, nationally recognized brand at a pivotal point in its evolution. If you’re passionate about premium hospitality, thrive on customer engagement, and enjoy leading meaningful experiences, we’d love to meet you.

Job Type:

Part-time Pay:

From $25.00 per hour Expected hours: 24

• 30 per week

Shift:

Evening shift Shift availability: Night Shift (Preferred) Ability to

Commute:

Durham, NC 27701 (Required)

Work Location:

In person