Restaurant Operations Leader, Front of House Manager Position Available In Graham, North Carolina

Restaurant Operations Leader, Front of House Manager 4.2 4.2 out of 5 stars 300 Woods Rd, Fontana Village, NC 28733

Job Summary:

The Restaurant Front of House Manager will oversee and manage the daily operations of the restaurant as well as leads the hourly service team in delivering a superior guest service and fostering an environment conducive to creating a positive memorable experience or guests and event participants. This position supports in optimizing daily finances and upholding brand standards. .

Supervisory Responsibilities:

• Executes assigned responsibilities with precision, fostering teamwork and excellence.
• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Creates a positive, team-oriented work environment.
• Handles discipline and termination of employees in accordance with restaurant policy. Progress and refine all areas of service in the restaurant.
• Ensure all policies and procedures are followed, including recruiting, hiring and training, 6-month employee reviews, progressive discipline, and any other employee documentation.
• Communicate professionally and confidently with guests, employees, and leadership.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.
• Complete general administrative tasks including opening and closing duties, cash handling, processing refunds, and maintaining restaurant facilities and supplies.
• Assist with all training for front-of-house staff, including updating training materials.
• Provide consistent coaching and support for all hourly employees and possess the ability to fill into any FOH hourly position.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.

Job Type:

Full-time Pay:

$50,000.00 – $60,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Shift:

10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Morning shift Night shift Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Fontana Village, NC 28733 (Required) Ability to

Relocate:

Fontana Village, NC 28733: Relocate before starting work (Required)

Work Location:

In person