Dining Room Manager Position Available In Guilford, North Carolina

Dining Room Manager WhiteStone•A Masonic & Eastern Star Community•3.7

Greensboro, NC Job Details Estimated:

$33.8K•$41.7K a year 2 days ago Qualifications Customer service English Mid-level High school diploma or GED Supervising experience POS Leadership 2 years Restaurant experience Full Job Description

GENERAL SUMMARY

The Dining Room Manager is responsible for assisting the Food and Beverage Director with the planning, organizing, directing and coordinating all dining room activities for the F&B Department. Ensures efficient operation of department, staffing, training, and scheduling of employees. Checks deliveries and provides coverage for any area/server station in the absence of scheduled dining room staff. Ensures that courteous and efficient services are delivered. Provides a quality service which exceeds the residents/guests expectations and Community standards.

WhiteStone:

A Masonic and Eastern Star Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all of our job descriptions.

PRINCIPAL DUTIES

Essential Job Duties:

Supervises the physical appearance of the dining room area and server stations including table pedestals, table place settings, chairs, floors, drapes and lighting. Coordinates the seating of the residents and guests in an efficient, courteous manner. Assists with the staffing, scheduling, counseling, and orientation evaluation of Dining Room Staff. Schedules stations and work assignments for the wait staff and check out servers to make sure standards are met. Records meal counts, reservations and additional charges. Complete knowledge of point-of-sale (POS) system. Confers with the Food and Beverage Director regarding dining room status. Confers with Executive Chef and Director of Food & Beverage regarding any food, staffing or service issues. Cross-trained with Servers. Reports damage on broken equipment to Food & Beverage Director/Executive Chef Waits tables as needed. Participates in cost control measures. Participates in food or beverage inventories as needed. Attends in-service training and education sessions as assigned. Performs specific work duties and responsibilities as assigned by F&B Dir. / Asst. Food and Beverage Director

HOSPITALITY FOCUS

Whitestone:

A masonic and Eastern Star Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: We greet residents, employees and guests warmly, by name and with a smile. We treat everyone with courteous respect. We strive to anticipate resident, employee and guest needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We embrace and value our differences. We make residents, employees and guests feel important. We ask “Is there anything else I can do for you?” We maintain high levels of professionalism, both in conduct and appearance, at all times. We pay attention to details.

WELLNESS FOCUS

WhiteStone:

A Masonic and Eastern Star Community employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS

High school diploma or equivalent. A minimum of two years supervisory experience within fine restaurant, club, hotel or similar institution. Ability to demonstrate strong leadership skills. Ability to make quick decisions in high stress situations. Well organized. Ability to work flexible schedule including weekends and holidays, seven (7) days per week Ability to interpret and explain menu, refer or answer questions, coordinate meal service process and understand requests. Excellent customer service skills. Ability to communicate with, understand, empathize with, work with, and be tolerant of residents, families, visitors, peers, supervisors and subordinates. State applicable health and/or alcohol compliance card required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Light to moderate physical effort 90% of the time. Must be able to stand and walk 90% of the work day; ability to stoop, bend and stretch frequently; must be able to lift up to 50 pounds frequently. Must be able to see, hear, and speak. Must be able to read, write and communicate in English.